Patient Services Coordinator

The Patient Services Coordinator will play a crucial role in supporting the operational delivery of NHS projects, ensuring the seamless coordination of all our current NHS projects and all our future service development. The post holder will play a vital role in ensuring the day-to-day running of various patient services, ensuring that effective methods are put in place for these services to operate efficiently, delivering a high-quality service to patients. The post holder will be highly organised and proactive and can work flexibly in a fast-paced healthcare environment. The post holder must be able to manage competing priorities, provide excellent administrative support and contribute to service development.

The post holder will be a dynamic, self-motivated individual, who is analytical, with excellent communication skills. They should be proactive and organised, with the ability to meet tight deadlines and have a can do approach to their work. The post-holder will have excellent communication skills and be flexible in their approach, using their initiative to manage conflicting priorities. The right candidate will be confident in using clinical systems such as SystmOne, MS Office (Word, Excel, Outlook, PowerPoint) and in learning to use new computer systems.

Experience in general practice is essential, and the post-holder will have good working knowledge of primary care. Working Hours Working days will be Monday, Tuesday, Friday, Saturday. This is an office-based position, but there may be occasions where working at alternative sites may be required. Friday: 8:00am 4:00pm (CGPN Federation Office) Saturday: 8.45am 5:15pm (Rosebery Medical Centre) Monday: 8:00am 4:00pm (CGPN Federation Office) Tuesday: 8:00am 12:00pm (CGPN Federation Office) Hours and working pattern can be discussed in more detail at interview Working from home may be an option but will depend on the needs of the business.

Primary key responsibilities: The following are the core responsibilities of the Patient Services Coordinator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Patient Services Coordinator is responsible for: Leading on the PCN and at scale service provisions provided by the Federation and will include: o Ensuring effective rota management and supporting workforce planning to maintain adequate staffing levels. o Acting as a key point of contact for internal and external stakeholders, responding to queries professionally and promptly.

o Providing reception and secretarial functions including task management and inter practice referrals. o Providing induction support for new starter clinical staff and ensure their ongoing registrations and mandatory training is maintained in line with the service provision. o Booking patient clinics and maintaining waiting lists. o Ensuring medical equipment is maintained and in good working order.

Providing comprehensive administrative support for planning, implementation, and evaluation of projects. Supporting project coordination, ensuring deadlines and key deliverables are met. Developing and maintaining accurate project documentation, reports and databases and claims, ensuring compliance with confidentiality and data governance policies. Assisting in the implementation of service improvements, audits, and quality initiatives.

Supporting the management of contracts and service agreements, ensuring adherence to NHS policies, guidelines and statutory regulations. Maintaining and effective filing system and supporting the monitoring and reporting of Key Performance Indicators (KPIs). Assisting with risk assessments and incident reporting procedures and complaints Managing mailboxes. Support the coordination and delivery of MDTs within the PCNs.

Promoting a culture of continuous improvement. Building and maintaining effective relationships with healthcare providers, commissioners, and other key stakeholders. Acting as a liaison between various teams, ensuring effective information sharing and collaboration. Communicating operational updates to staff, ensuring clarity and alignment with organisational objectives.

PLEASE NOTE: our office may be closed at points throughout the christmas period. If you have a query about this job advert and are unable to get through to the contact details listed, please leave a message and we will get back to you in the new year.