GP Administrator

About Us

Kingsway Surgery is a two-site practice with a current population of nearly 11,020 patients. The practice has an experienced medical team comprising of 3 GP partners, 6 GP's and a wide range of other clinical staff including pharmacists and Physiotherapists. Our nursing team work collaboratively and consist of 1 lead practice Nurse, 2 Practice nurses, 1 HCA and a Phlebotomist. All supported by a highly effective and experienced management and administration team.

We are an integral part of the North Blaby Primary Care Network. Through this participation, our patients can access additional services, including musculoskeletal practitioners, health and wellbeing coaches, and social prescribers. We are also a teaching practice affiliated with the University of Leicester, Jubilee Academy and Health Education East Midlands for training of medical students, and GP Registrars.

We are a SystmOne practice which lends itself to a proactive approach with a dynamic team aligned with our practice core values. We are a very supportive training Practice with an excellent team.

JOB TITLE: Administrator

Key Responsibilities (Not limited to):

• Managing clinical correspondence, workflow, and coding within patient records (SystmOne experience desirable)
• Processing referrals, prescription queries, and incoming communications
• Providing administrative support to GPs to maximise clinical time
• Maintaining accurate and up-to-date patient records
• Liaising with hospitals, community services, pharmacies, and external healthcare providers
• Assisting with recalls, reports, and audits
• Supporting reception and the wider administrative team when required

Desirable:

• Previous experience in General Practice.
• Experience working with SystmOne
• Administrative experience
• Strong communication and teamwork skills.

All staff at Kingsway Surgery are expected to:

Equality, Diversity & Inclusion

• Treat patients, colleagues, and visitors with dignity, respect, and fairness at all times.
• Support an inclusive working environment where diversity is valued and equality of opportunity is promoted.
• Act in accordance with equality legislation and practice policies, ensuring no discrimination on any grounds.

Confidentiality & Data Protection

• Maintain strict confidentiality of patient and practice information at all times.
• Adhere to GDPR, NHS confidentiality guidelines, and practice policies when handling patient records and data.

Health, Safety & Security

• Take reasonable care of personal health and safety and that of colleagues, patients, and visitors.
• Comply with Health & Safety legislation and practice procedures, including fire safety and infection control.
• Remain vigilant regarding practice security and report any concerns appropriately.

Professional Conduct

• Maintain a professional, courteous, and helpful manner at all times.
• Dress appropriately for the role in line with practice standards.
• Represent the practice positively when communicating with patients and external organisations.

Quality & Continuous Improvement

• Contribute to maintaining and improving the quality of administrative services.
• Participate in audits, reviews, and service improvements where required.
• Share ideas and good practice to enhance patient care and operational efficiency.

Training & Development

• Complete all mandatory training and participate in the practice induction programme.
• Engage in ongoing learning and development relevant to the role.

Teamwork & Communication

• Work collaboratively with GPs, clinicians, and the wider administrative team.
• Communicate effectively to ensure smooth service delivery and continuity of care.

Job Types: Full-time, Part-time

Pay: £12.21-£12.37 per hour

Benefits:

• Company pension
• On-site parking

Work Location: In person