Admissions and Course Enquiries Officer

Cardiff Metropolitan University is looking to appoint an enthusiastic Admissions and Course Enquiries Officer to support the activities of a busy centralised Admissions Unit. The post holder will assist with all processes concerned with inbound communications and the admittance of students to the university.

The Admissions and Course Enquiries Officer role plays a vital part in processing student applications and ensuring a positive applicant experience to enable the University to admit students.

You will support with:

• Acting as the main contact for enquires across all channels (e.g. telephone, e-mail, social, web, face to face)
• Tracking and closing enquiries promptly, resolving at first point of contact where possible.
• Processing applications and decisions in line with selection criteria.
• Liaising with Schools and services to ensure applications progress on time.
• Maintaining accurate admissions records and data for external reporting.
• Providing clear, customer-focused advice on the University courses.
• Supporting marketing and recruitment events (open days, applicant days, clearing).

What you'll bring

Experience in a similar role is required, working in a busy environment, providing an excellent level of service to applicants, staff and external bodies. Knowledge and understanding of Higher Education Admissions and the Student Recruitment process is preferred. Similar administrative experience and skills will be considered.

Additionally you will have:

• Excellent organisational and communication skills.
• Ability to prioritise and plan work effectively under tight deadlines, under pressure and with competing priorities.
• Outstanding attention to detail.
• Ability to learn independently and to master and apply new knowledge and skills quickly,
• Commitment to the highest standards of customer service.
• Detailed understanding of both internal and external admissions policies and procedures.
• Flexible and enthusiastic approach to all tasks undertaken.

Why join Cardiff Metropolitan University?

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.

We offer excellent benefits such as:

• Annual leave of 25 days Annual leave of 25 days, rising to 30 days after 1 years' service, plus 12 bank holiday / concessionary days.
• Membership of the Local Government Pension Scheme with generous monthly contributions.
• Excellent family friendly policies – take a look on our Policy Hub page.
• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Excellent sports and fitness facilities with subsidised membership.
• Free family access to our independent specialist wellbeing support provider, Health Assured.

Contact us

For more information about the role please contact Lisa Bowen on , or feel free to contact Aleks Janusiewicz, the Recruitment Advisor supporting this vacancy on

All applications must be submitted online.

The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page.

Further details:

Job Description

Swydd Ddisgrifiad

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.

Cardiff Metropolitan University is proud to be a Disability Confident employer and a signatory of the Armed Forces Covenant.

All applicants with disabilities, or those who are part of the Armed Forces community who during the shortlisting process meet the essential criteria for the role will be progressed to the next stage.

The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.

We invite you to join our collaborative community

Dating back to 1865, we remain rooted in Wales with a global reach, offering you a world of opportunity. Our education, research and innovation deliver positive impact for equality, social inclusion and environmental sustainability, locally, nationally and internationally.

Are you ready to contribute to something remarkable?

Join us in helping us to progress and deliver real change.

School/Unit

Marketing, Communications and Student Recruitment

Location

Llandaff Campus

Salary

£29,179 to £34,132 per annum

Permanent

Post Type

Full Time

Closing Date

Monday 08 December 2025

Interview Date

Tuesday 16 December 2025

Reference

2526146