Station Enquiry Officer

Force

South Wales Police

Role Type

Police Staff

Business Area

Operational Support Services

Department

Public Service Centre

Location

Barry, Cardiff Bay, Cardiff Central, Merthyr - Bridewell, Neath, Pontypridd

Grade

SC34

Salary

£25, £29,859.00

Part/Full Time

Full Time

Hours per Week

37

Type of Contract

Permanent

Level of Welsh language ability required?

3

Shortlisting Date

29 December 2025

Interview Date

13 January 2026

Closing Date

19/12/2025, 15:00

Job Advert Description

9 Posts Available

Full Time

• Full Time post 37 hours based at Barry Police Station, your working hours will be Monday – Sunday , with weekend enhancements paid pro rata*
• Full Time post 37 hours Based at Pontypridd Police Station, your working hours will be Monday- Sunday , with weekend enhancement paid pro rata*
• Full Time post 37 hours Based at Neath Police Station, your working hours will be Monday- Sunday , with weekend enhancement paid pro rata*
• Full Time post 37 hours Based at Cardiff Central Police Station, your working hours will be Monday- Sunday , with weekend enhancement paid pro rata

Part Time

• Part time post 18.5hrs based at Pontypridd Police station, your working hours will be Monday – Sunday , with weekend enhancements paid pro rata*
• Part time post 18.5hrs based at Neath Police station, your working hours will be Monday – Sunday , with weekend enhancements paid pro rata*
• Part time post 18.5hrs based at Merthyr Police station, your working hours will be Monday – Sunday , with weekend enhancements paid pro rata*
• Part time post 18.5hrs based at Barry Police station, your working hours will be Monday – Sunday , with weekend enhancements paid pro rata*

• Part time post 18.5hrs based at Cardiff Bay Police Station, your working hours will be Monday-Sunday, with 20% shift allowance and weekend enhancements paid pro rata*

• Shift Allowance, weekend enhancements and expenses will commence following an initial 5-week training, at a venue to be confirmed.

**All posts will be required to provide resilience cover at all stations within the force area.

Bridgend, Neath, Swansea, Barry, Cardiff Bay, Cardiff Central, Merthyr and Pontypridd.

Would you like a career like no other? If so… Join Us

South Wales Police brings together thousands of people with the same aim – to keep South Wales safe.

We want to be the best at understanding and responding to our community's needs. To do this we need the very best candidates from a wide range of backgrounds to apply to become part of our policing family.

We are looking for someone to #JoinUs as a Station Enquiry Officer. Could you be who we are looking for?

About the team/Department you will be joining:

The Station Enquiry Officers will offer you the exciting opportunity to work with our dynamic front desk teams, delivering a vital interface between our communities and South Wales Police.

About the role and your key responsibilities:

The primary function is to serve members of our communities, providing a resolution at first point of contact, at the front desk, either in person or via the telephone. The role is based on the delivery of a high-quality service. Founded on professional training, equipping the post holder to meet the needs and expectations of our communities.

What skills and experience do we need you to bring to the role:

This is a challenging job where we require unique, resilient individuals that can work under pressure, prioritise workloads and use their initiative, whilst managing sensitive and sometimes distressing situations. Individuals need to understand the importance to provide a good quality and prompt service to customers. In return, you will have an immensely satisfying job where you are making a significant contribution to safeguarding the communities of South Wales

Essential criteria for the role

Level 3 Welsh Language is essential, or the willingness to work towards Level 3 within the first 12 months. Suitable training and support will be provided.

There are numerous benefits to working for South Wales Police, from learning and development opportunities to schemes which aim to improve your lifestyle and wellbeing, as well as generous Local Government Pension Scheme / Police Pension Schemes, paid annual leave, flexible working and family friendly policies and many more.

If you would like any more information about the role, please contact Kelly.- or

The successful Candidate must be willing to undergo vetting to RV Vetting.

Please note, if you are an internal candidate and subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis

First time applying for a role with South Wales Police? Be sure to read our application guidance for some hints and tips around the application form and what to expect, Police staff application guidance | South Wales Police . Please note the successful candidate must be willing to undergo vetting to the required level.