Operations Administrator

2 weeks ago

Luton, Luton, United Kingdom Connect2Employment Full time £35,000 - £40,000 per year

Join us as a Operations Administrator and play a vital role in supporting our sustainable growth while helping us maintain strong, positive relationships with our local communities. In this key position, you'll provide both administrative and financial support to ensure the smooth and efficient running of the Operations Team. You'll be instrumental in helping us grow responsibly, keeping our operations aligned with community expectations and regulatory standards.

We're looking for someone who embodies our core values — professional, friendly, ambitious, inclusive, and trusted — and who thrives in a collaborative, fast-paced environment.

Key responsibilities and accountabilities:

  • Provide a confidential clerical, secretarial and administrative support to all of Operations to meet business needs.
  • Accurate and timely filing, management of the office environment, document control, Office 365 management and other administrative work for the department.
  • Manage the purchase ordering system on behalf of the team in accordance to purchasing guidelines. Liaising with the Accounts Team for invoicing/expense queries when required.
  • Attend internal and external meetings as required and take minutes of these meetings. This includes public surgery events and sub-committee meetings. Some of these may be outside of the normal working hours, for example, weekday evenings.
  • Oversee Schemes, including contacting property owners who are eligible for insulation and maintaining a record of property owners' details and the works taking place.
  • Prepare presentations to respond to queries for both internal and external use at community/stakeholder forums, supported by other members of the Operations Team.
  • Booking of venues, travel and entertainment tickets, hotels, etc. for the team and any visitors and organising staff welfare, i.e. get well hampers, birthday cards, staff lunches, etc.
  • Collate, produce, and, where necessary, design ad-hoc and routine reports and be accountable for their accuracy and timely delivery.
  • Process annual leave applications for the team as per company policy.
  • Support the logging, investigation, and responses to noise enquiries from the community
  • Responsibility for the health, safety and well-being of yourself and colleagues in the workplace; supporting our journey to create an open and honest wellbeing culture.
  • Contribute to delivering a great guest experience by performing your role with accuracy and efficiency. Recognising that every task, whether guest-facing or behind the scenes, contributes to supporting the company's overall strategy and service standards.
  • Proactively and positively promote the company initiatives and projects with all employees and the wider airport community.

Qualifications required:

The ideal candidate is expected to have some experience or knowledge of the following:

  • Experience working in a similar role
  • Financial management experience - desirable but not essential
  • Excellent organisational, planning and administrative skills
  • Excellent IT and PC literacy with specific skills in Microsoft Office 365
  • Strong interpersonal and communication skills

This job description is intended to give an appreciation of the role and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed on an ongoing basis. The post holder will be required at all times to perform any other reasonable tasks, as requested by the Line Manager, in order to meet the operational needs of the business.

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