Customer Service Advisor

1 week ago

Norwich NR BS, United Kingdom Flagship Housing Full time £20,000 per year

Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway as a Customer Service Advisor

Working Hours: Part-time Monday - Friday 1pm-7pm (30 hrs per week)

Key Responsibilities:

  • Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.

  • Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.

  • Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.

What We're Looking For:

  • Proven experience in a phone-based customer service role.
  • Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
  • NVQ in Customer Service and educated to GCSE level (desirable).
  • Excellent verbal and written communication skills.
  • Outstanding customer service skills, including empathy, understanding, and problem-solving.
  • Ability to think laterally and work independently when required.

Please see the Job Description for full details of your day-to-day duties and responsibilities.

In return for your hard work, we offer a competitive salary of £20,049.12 per annum and a benefits package. Click here to see more about our benefits.

If you are successfully shortlisted, you will be contacted within 7 days of the application close date via email.

Please make sure to check your email and spam folders regularly for correspondence.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

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