Head of Commercial

3 days ago

London, Greater London, United Kingdom IHG Full time
Description

Drive Performance. Shape Strategy. Lead the Future of Commercial Excellence.

Are you a purpose-driven commercial leader ready to make a continent-wide impact? We're seeking a dynamic Head of Commercial - Europe in this newly created role, to elevate performance across our European Business Units, empower high-performing teams, and shape the strategic direction of one of the world's most iconic hospitality portfolios.

What You'll Lead

Tactical Leadership That Delivers Results

  • Roll up your sleeves and partner closely with BU Directors of Commercial (DOCs) to drive in-year performance - ToRE, RGI, RevPAR, Enterprise Metrics and more. 
  • You'll identify priorities, troubleshoot performance challenges, and strengthen franchisee engagement to unlock revenue growth across Europe.

Create a Unified, Scalable Commercial Framework

  • Establish a unified, high-performing commercial approach across the Division by championing leadership that drives efficiency and consistency.
  • You'll design and embed best-practice approaches to hotel prioritisation, franchisee communications, ways of working, analytics, tools, training, and talent development - setting the gold standard for European commercial operations.

Drive Strategic Alignment & Collaboration

  • Serve as a key interface with functional teams across the Division and Global organisation to align plans with divisional priorities
  • Effectively collaborate with the Heads of Revenue, Sales, and Marketing to steer tactical investment decisions that maximise returns and fuel performance across the region

Influence the Future of the Business

  • Provide thought leadership into major strategic initiatives to underpin current and future commercial performance 
  • You'll help craft the multi-year commercial strategy that positions the division for long-term success across Europe

Champion Talent & Leadership Development

  • Lead and inspire the current Commercial team, cultivating a cohesive team environment that encourages collaboration, shared best practices, and collective achievement.
  • Build and nurture Europe's commercial leadership pipeline. 
  • You'll identify rising stars, develop senior leaders, partner with HR on targeted leadership programmes, and shape a thriving in-market commercial community.

What You Bring

  • Demonstrated and substantial commercial expertise gained within or working with branded (ideally, multi-branded) hospitality organisations 
  • A track record of success in driving revenue performance across the full commercial spectrum; Sales, Marketing, Revenue, Distribution and Channels
  • Demonstrated leadership of senior commercial teams, with experience building alignment, strengthening collaboration, and promoting consistency across multiple markets and cultural contexts.
  • A strong influencing track record within matrix organisations, collaborating, influencing and uniting Divisional, Regional (EMEAA), and Global stakeholders around current and future commercial priorities. 
  • Expertise leading complex, multi-market strategic projects in a franchise environment

Location and Travel 

The role is based in Windsor with a 3/2 hybrid working model and requires the flexibility to travel up to 30% as needed.

Why This Role?

This is a rare opportunity to lead the commercial strategy across one of Europe's most diverse and respected hotel portfolios. If you thrive in complexity, lead with vision, and align strategies across functions - this is your stage.

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