Head of Commercial

4 days ago

London, Greater London, United Kingdom Marks & Spencer Full time £60,000 - £120,000 per year
Description
Head of Commercial – Channels

Join us at M&S as we shape the future of convenience retail. We're looking for a dynamic Head of Commercial to lead the development and delivery of a customer-focused commercial strategy that drives growth and strengthens our position as a market leader.

In this pivotal role, you'll take full ownership of the United Kingdom Franchise Profit and Loss, build strategic partnerships with franchise operators, and identify opportunities to grow market share across multiple channels. You'll lead a high-performing team, champion data-driven decision-making, and collaborate across marketing, supply chain, and finance to deliver exceptional results.

If you have proven senior commercial leadership experience in retail or fast-moving consumer goods, a track record of managing complex commercial models, and the ability to influence at all levels, we'd love to hear from you.

What You'll Do
  • Full accountability for the United Kingdom Franchise Profit and Loss, including pricing, promotional investment, and gross margin management
  • Develop and implement the complete commercial strategy, set annual sales and distribution targets, and identify growth opportunities
  • Build strong, trust-based relationships with franchise partners, create joint business plans, and support renegotiation of franchise agreements
  • Monitor market trends, competitor activity, and shopper behavior to inform strategic decisions and mitigate competitive threats
  • Lead, coach, and develop Commercial Managers to build a high-performing, customer-focused sales organization
Who You Are
  • Proven experience in senior commercial leadership within convenience retail or fast-moving consumer goods
  • Expertise in managing and optimizing a full commercial Profit and Loss, including margin, trade terms, and profitability
  • Ability to build trust, drive compliance, and create mutually beneficial frameworks for franchise partners
  • Strong analytical skills to translate data and insights into profitable commercial decisions
  • Skilled in influencing and collaborating with cross-functional teams across marketing, supply chain, finance, and retail operations
What's in it for You?

Working at M&S means being part of something bigger – delivering quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

  • 20% colleague discount for you + 1 household member (after probation)
  • Competitive holiday allowance + option to buy more
  • Discretionary bonus schemes linked to performance
  • Strong pension + life assurance
  • Tailored induction + training from day one
  • Perks and savings via M&S Choices portal
  • Market-leading family policies (parental, adoption, neonatal leave)
  • 24/7 wellbeing support (GP access + mental health services)
  • 1 paid volunteer day a year
Everyone's Welcome

We are ambitious about the future of retail – disrupting, innovating and leading into a more inspiring digital era. We want diverse, representative teams where everyone can bring their whole selves to work.

If you need support or adjustments during recruitment, let us know in your application. Our team will make sure you have what you need to do your best.

#LI-Hybrid #hybridrole

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