Professional Services Program Manager

Our Mission

At Palo Alto Networks, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn't stop once they sign – it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Job Summary

The Professional Services Program Manager will lead services programs and projects as part of the delivery cycle, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. The Program Manager will drive customer deployment programs and projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes. 

Key Responsibilities

• Determine project partners and team structure/organization partners will include technical and business resources
• In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables
• Develop project timeline and landmarks using appropriate tools and techniques
• Build and execute project work plans and revise as appropriate to meet changing needs and requirements
• Identify resources needed and assign individual responsibilities and tasks
• Run day-to-day operational aspects of a project and scope
• Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.
• Review deliverables prepared by team before passing to client
• Effectively apply Palo Alto Networks Project Management methodology and implement project standards
• Minimize our exposure and risk on all projects
• Ensure project documents are complete, current, and stored appropriately
• Track and report team hours and expenses on a weekly basis
• Provide Executive Dashboards on overall project/program status
• Mentor project managers and project coordinators

Preferred Qualifications

• BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required
• 8+ years of related work experience or leading complex projects desired
• Analyze project profitability, revenue, margins, bill rates, and utilization
• Strong proficiency with project management software, such as Microsoft Project and SmartSheets
• Good presentation skills including written, oral, presentation
• Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization
• Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
• Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations
• Experience managing large scale (Global) deployments with multiple projects, teams and resources
• Project Management Institute PMP(r) certification or equivalent a plus
• Experience with Google's G Suite (Drive, Docs, Sheets, and Slides) is a plus

Our Commitment

We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.