Warranty and Service Administrator

5 days ago

Willenhall WV SJ, United Kingdom Greenhous Full time

Join the team at Greenhous DAF Willenhall, where your attention to detail and organisational skills will make a real impact. We're on the lookout for a Warranty and Service Administrator to support our service department and help deliver an exceptional experience for our customers.

In this role, you'll be responsible for managing service and warranty processes from start to finish — ensuring all documentation is accurate, deadlines are met, and customers receive the highest standard of care. Working closely with technicians, service advisors, and management, you'll play an essential part in keeping our operations running smoothly.

We're looking for someone who thrives in a busy environment, takes pride in their work, and enjoys being part of a close-knit team. If you're ready to build a rewarding career with a trusted name in the commercial vehicle industry, we'd love to welcome you on board.

Working Hours: Monday to Friday, 9.00 am to 5.00 pm, i.e. 37.5 hours per week, 30 minutes lunch (unpaid).

Salary: £25,000 per annum

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities:

  • Analysing, processing workshop job cards and invoicing.
  • General administrative duties.
  • Communicate with customers and obtain final order numbers.
  • Process and input DAF warranty and contract claims via DCE.
  • Input costs on customers own portals.
  • Dealing with incoming and outgoing telephone calls.

Ideally, we are looking for:

  • Strong administration experience - previous service admin experience desirable but not essential.
  • Excellent customer service skills.
  • Organised and good attention to detail.
  • Ability to adapt quickly.
  • Able to work under own initiative.
  • Previous experience using invoicing systems.

In return we'll offer:

As a permanent Greenhous employee, you will be entitled to:

  • 30 Days Holiday Including 8 Bank Holidays
  • Company Sick Pay That Increases With Length Of Service
  • Pension With Greenhous Contribution
  • Career Development Opportunities
  • Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
  • Qualified Mental Health First Aiders
  • Free Will Writing Service
  • Free Mortgage Advice Service
  • Free Eye Tests For VDU Users
  • Free Flu jabs if you are ineligible through the NHS
  • On-Site Parking (Site Specific)
  • Cycle To Work Scheme
  • Period Positive Workplace
  • EAP – Employee Assistance Program

Who are we:

Greenhous is firmly established as one of the largest dealer groups in the UK and has over 100 years' experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world's leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.

#MadeForDAF

Job Types: Full-time, Permanent

Pay: £25,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Financial planning services
  • Free flu jabs
  • Health & wellbeing programme
  • On-site parking
  • Sick pay
  • Store discount

Experience:

  • administration: 3 years (preferred)
  • service administration: 2 years (preferred)
  • Automotive: 1 year (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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