Hotel Manager

24 hours ago

Lyndhurst SO HE, United Kingdom The Bell Inn Full time

Job Summary:

We are seeking a dynamic and experienced Hotel Manager to oversee the daily operations of our 26 bedroom Country Inn. The ideal candidate will be responsible for ensuring excellent guest experiences, managing budgets, leading staff, and maintaining high operational standards across all departments.

Key Responsibilities:

Operations & Guest Services

Oversee and coordinate all hotel departments, including Front Office, Housekeeping, Kitchen, Maintenance, Spa and SalesReception.

Ensure exceptional guest satisfaction by maintaining high service standards.

Ensure room checks are undertaken in a timely manner.

Manage the guest experience and feedback promptly and professionally.

Implement policies to enhance efficiency and streamline operations.

Review weekly resourcing with department managers to eliminate any under resourced issues or over resourcing costs.

Financial & Revenue Management

Develop and manage the hotel budget, ensuring profitability and cost control.

Analyse financial reports and implement strategies to improve revenue and reduce expenses.

Work closely with the sales and marketing team to optimise occupancy and pricing strategies.

Team Leadership & Staff Development

Recruit, train, and lead hotel staff to ensure a skilled and motivated team.

Conduct regular staff meetings and performance evaluations to encourage growth and efficiency.

Promote a positive work environment and uphold company values.

Sales & Marketing

Collaborate with the sales team to develop promotions, partnerships, and loyalty programs.

Collaborate with Marketing regarding digital marketing strategies, social media presence, and online reputation management.

Build relationships with corporate clients, travel agencies, and online travel platforms.

Facility & Maintenance Management

Ensure all hotel facilities, rooms, and public areas are well-maintained and meet quality standards.

Oversee renovation projects, repairs, and compliance with safety regulations.

Implement sustainability initiatives for energy efficiency and waste reduction.

Qualifications & Skills:

Bachelor's degree in hospitality management, Business Administration, or a related field (preferred).

Minimum 2 years of experience in hotel management or a leadership role in the hospitality industry.

Strong leadership, problem-solving, and organiszational skills.

Excellent communication and customer service abilities.

Proficiency in hotel management software (e.g., MEWs, Opera, PMS, POS systems).

Ability to multitask, work under pressure, and make data-driven decisions.

Benefits:

Competitive salary and performance-based incentives.

Professional development and training opportunities.

Employee discounts on dining, golf, and hotel stays.

Health and wellness benefits (if applicable).

The above outlined job duties and responsibilities is not an exhaustive list and may be subject to change.

Job Types: Full-time, Permanent

Pay: £40,000.00-£50,000.00 per year

Benefits:

  • Employee discount
  • On-site gym
  • On-site parking

Work Location: In person

  • Hotel Operations Manager

    5 days ago

    Manchester M HE, United Kingdom Velvet Hotel Full time

    We are KRO Hospitality and own and operate Velvet Hotel, Bar and Brasserie (36 bedrooms) and Forty-Seven Hotel (32 bedrooms) in the Heart of Manchester. We are looking for a new Cluster Operations Manager.We are looking for the Future General Manager. Someone who is climbing the ladder to be a GM one day. This Ops manager position would be a hands on...

  • Dual Site Hotel Sales Manager

    3 days ago

    Manchester M HE, United Kingdom Velvet Hotel Full time

    Dual Site Hotel Sales Manager – KRO Hospitality - Preston & ManchesterLocation: Preston & Manchester Salary: Competitive, based on experienceAbout Us:We are a dynamic and growing hotel group, managing three exceptional properties— the Garner Hotel Preston Salmesbury, an IHG Hotel and two boutique hotels in Manchester; Forty Seven and Velvet which have...

  • Hotel Receptionist

    2 weeks ago

    Lyndhurst, United Kingdom New Forest Collection Full time

    **Responsibilities**: - Welcome guests and check them in and out of the hotel - Manage all guest enquiries and concerns in a professional and timely manner - Manage reservations and room assignments - Take reservations and provide information about hotel facilities and services - Ensure the reception area is clean and tidy at all...

  • Hotel Receptionist

    24 hours ago

    Manchester M HE, United Kingdom Velvet Hotel, WorldHotels Crafted Full time

    Hotel Receptionist (Casual) – Velvet Hotel, WorldHotels CraftedAbout UsVelvet Hotel, Bar & Brasserie is a luxury boutique hotel in the heart of Manchester city centre, on Canal Street. Our property blends sophisticated style with welcoming charm — offering individually designed rooms and suites, elegant en-suite bathrooms, and refined amenities, all...

  • Operations Supervisor – Boutique Hotel

    1 week ago

    Bath BA HE, United Kingdom Harington's City Hotel Full time

    About UsWe are a privately owned 13-bedroom boutique hotel with an expanding portfolio of 14 serviced apartments and 2 large townhouses. We focus on delivering warm, personal hospitality with consistently high standards. We offer breakfast on-site and run a relaxed residents' bar.We are now looking for a hands-on Operations Supervisor to support the...

  • General Manager

    1 week ago

    Lyndhurst, United Kingdom The Stag Hotel Full time

    **General Manager - Hospitality** As a General Manager who will work with the owners and colleagues at all levels to continue driving the business to success. **Role Requirements** - You must be a proven General Manager within the hotel industry. - Flexible to work varied shifts in line with the business requirements. **Role Responsibilities** - To set...

  • Team Leader Front of House

    1 week ago

    Lyndhurst SO HE, United Kingdom The Bell Inn Full time

    Purpose of RoleTo lead and supervise the Front of House team in delivering exceptional guest service, ensuring smooth operations, and maintaining the high standards of hospitality and atmosphere that the Bell Inn is known for.Key ResponsibilitiesLead, motivate and manage the front of house team (hosts, waiting staff, bar service, liaising with reception) to...

  • Hotel Receptionist

    2 weeks ago

    Lyndhurst, United Kingdom The Bell Inn Full time

    The Bell Inn located in the heart of the New Forest, hidden away in the village of Brook, close to Lyndhurst. The Bell Inn is a 26 bedrooms and a welcoming bar with great atmosphere. We are looking for a Full Time Receptionist to join our team. The hours will be based on early and late shifts (usually either 08:00- 16:00 or 14:00-22:00) on a rota...

  • Hotel Receptionist

    1 week ago

    Lyndhurst, United Kingdom The Bell Inn Full time

    The Bell Inn located in the heart of the New Forest, hidden away in the village of Brook, close to Lyndhurst. The Bell Inn is a 26 bedrooms and a welcoming bar with great atmosphere. We are looking for a Full Time Receptionist to join our team. The hours will be based on early and late shifts (usually either 08:00- 16:00 or 14:00-22:00) on a rota...

  • Linen Porter, National Living Wage/ National

    2 weeks ago

    Lyndhurst, United Kingdom Limewood Hotel Full time

    **Linen Porter** **Location**: Beaulieu Road, Lyndhurst **Hours**: Full Time/Part Time **Salary**: National Living Wage/ National Minimum Wage + Tronc We are currently looking for a Linen Porter to join our dedicated housekeeping team at the award winning, Lime Wood Hotel. Lime Wood is a 33-bedroom boutique country house set in the heart of the New...