Customer Solutions Apprentice

Your Benefits
Company Pension Scheme
Our enhanced pension scheme helps you plan for a secure future, with greater contributions to boost your retirement savings and give you peace of mind.

Continuous Training
Sharpen your skills and advance your expertise with our professional development programme.

Exclusive Discounts
Access to our discount portal to save money on your everyday spending, holidays, fitness & leisure.

Free Parking
For your convenience, plus our EV Salary Sacrifice Scheme driving electric more affordable, letting you lease a new electric car with savings on tax and National Insurance, plus hassle-free setup and maintenance.

Health & Sports
Our Employee Assistance Programme provides 24/7 confidential support for any mental, physical, financial, or personal challenges. It includes a hotline, personalised counselling, and a wealth of online resources to help you navigate life's ups and downs.

Holiday Bonus
Enhanced holiday entitlement with the ability to flex your holiday entitlement further with our buy and sell scheme.

Job Description
What you can expect
You Make Things Happen

At Rhenus, we believe everyone plays a crucial role. Whether you're driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.

Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.

The future isn't just built by the company – it's shaped by each of us, working together. Join our Rhenus community to make an impact, and grow alongside a team of passionate people who are dedicated to making a difference.#empoweredbyyou

We are looking for someone who wants to kick start their career with Rhenus. Our Customer Solutions Apprentice will the first port of call to customers, and you will be responsible for responding to their requirements. We'll support your development with a recognised apprenticeship.

To be successful in this role you will need to demonstrate flexibility, be able to build good relationships, and be ready to solve our customers problems.

Main Duties will include:

• Responding promptly to customer enquiries through various channels
• Acknowledging and resolving customer complaints.
• Responsible for overseeing the day-to-day account activities of customers.
• Resolving delays in a timely manner and keeping our customers up to date.
• Generating rates when required, ensuring rates are accurate and all additional charges are included.
• Identifying and referring any new opportunities from exiting clients to appropriate internal contact
• Processing orders and arranging for goods to be brought our depots
• Knowing the products and services inside and out so that you can answer questions and up-sell where possible
• Advising clients on the customs processes, understanding broker requirements, being able to onboard clients that do not have their own broker.
• Understand the customs requirements for invoices, packing lists, recognising commodity codes that require additional certification requirements.
• Communicating and coordinating with colleagues in various departments as necessary.
• Completing KPI reports for our clients
• Providing all required POD's in a timely manner
• Ensuring customer portals are up to date, data is accurate and freight rates are complete

What you bring

• The ability to maintain a positive, empathetic, and professional attitude toward customers at all times. Ensuring customer satisfaction and providing professional customer support.
• Possess good organisation skill and great attention to detail
• A good grasp of numbers and excellent organisational skills are essential.
• Strong interpersonal skills and confident phone manner would be beneficial.
• The ability to eventually manage a daily workload independently whilst operating effectively within a team.
• Good verbal and written communication skills thatdemonstrate the company in a professional manner to all concerned.

Business Unit
Road Freight
Logistics needs intelligent management so that goods are in the right place at the right time -our transport solutions guarantee exactly that. Rhenus Road Freight's product portfolio ranges from groupage freight, partial and full loads to hazardous goods, and special transports. Together with accompanying services such as insurance or customs, this results in individual and industry-specific full-service packages. We are pragmatic and uncomplicated. At the same time, our permanent course for growth opens up long-term perspectives for all our employees, whether they are specialists or career changers.