Medical Receptionist

We are a welcoming Doctor's Surgery and we are looking for friendly part-time Medical Receptionists to join our reception team. We are seeking new team members to cover a variety of morning and afternoon shifts (8:00-13:30 or 13:30-19:00/day).

Our practice covers three sites: Sunny Meed Surgery on Heathside Road, Goldsworth Park branch on Denton Way and Greenfield branch in Old Woking. Our clinical team consists of GPs, Paramedic Practitioner, clinical pharmacists, first contact physios, nurse practitioners, Nurses and HCAs. The practice is supported by an experience administrative team, which includes secretaries, administrators, care co-ordinators and receptionists.

You must be flexible and willing to work morning/afternoon hours; cover for holiday and sickness is essential.

As part of our Sunny Meed team you will be entitled to the generous NHS pension scheme as well as funded professional development in the future.

On top of the employment benefits, we love to have a bit of fun. Some things we did include: the ice cream van and a coffee van came to the practice, we hosted a pottery painting session with pizza at the practice, and we had great evenings out bowling and at the pub. We also completed a virtual walking challenge around the world competing against other Surrey practices.

We just held our annual fun Christmas party and we also have a Sunny Meed book club who meet regularly as well as our practice own well-being programme. These are just some things we do to make this a great place to work

The whole practice team is supportive and caring and we have an open door policy. Our staff members are enthusiastic, friendly and we want to make a real difference to our patients – come and be part of the team

Duties include:

• First point of contact for patient queries on the phone, in person and online to provide access to the appropriate healthcare services in a professional, friendly, efficient and effective way
• Provide a high quality service to our patients
• Filling in online forms for patients regarding their clinical or admin requests
• Arranging appointments for patients as per clinicians' instructions
• Management of patient records in a confidential manner
• Participating in staff meetings and training
• Opening up/closing down procedures
• Provide general administrative assistance to the practice team to ensure that patients receive high quality service that the practice aims for and that the practice runs in an efficient and effective way.

Person specifications:

• GCSE English and maths Grade A-C or equivalent
• Excellent written and verbal communication skills
• Great organisational skills
• Good knowledge of Microsoft Office
• Previous experience in customer service/reception of advantage
• Enthusiastic and positive attitude
• Willingness to undergo required training

Personal qualities:

• Able to deal with difficult situations
• Highly motivated and able to use own initiative
• Flexibility to cover shifts at short notice
• Polite, calm and approachable
• Team player

We offer:

• Competitive salary and conditions
• Support for your professional development
• NHS pension scheme
• Friendly practice team
• Practice events
• Free on-site parking
• NHS store discounts

Returning to work:

As part of our approach, we welcome applications from people looking to return to work after a career break. We offer training and mentoring to support with the transition back into working life. If you have been on a career break for any reason, we can support you.

*Please note that we hold the right to close this vacancy early if a suitable candidate is appointed. This position is subject to an enhanced DBS check.

Please note, you need to be authorised to work in the UK as we unfortunately cannot provide sponsorship.*

Job Types: Part-time, Permanent

Pay: £12.21 per hour

Expected hours: 16 – 37.5 per week

Job Types: Full-time, Part-time

Pay: £12.21 per hour

Benefits:

• Company events
• Company pension
• Employee discount
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking
• Store discount
• Transport links

Experience:

• Customer service: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person