Medical Receptionist

We require a Medical Receptionist with initiative,

We require a Medical Receptionist with initiative, drive, strong interpersonal, admin and IT skills. Previous reception/admin and/or customer services skills are desirable.

To provide reception and administrative support to assist in the day to day running of the practice.

As part of the reception team the post holder is employed to undertake reception and administrative duties as deemed suitable by the practice manager. The role involves dealing with patients via the telephone and face-to-face as they come into the practice. The post holder is required to use the practice computer system and software. They are required to have good computer skills, along with the ability to organise and prioritise a varied workload in a timely manner.

The post holder is required to act in a professional manner at all times and adhere to a strict confidentiality policy, as well as other practice policies and guidelines. It is their responsibility to familiarise themselves with the practice policies.

1. Training

Training is predominately in-house and forms part of the internal receptionist/administrator training programme. Training and development requirements will be monitored by a yearly appraisal. Personal development will be encouraged and supported by the practice.

2. Accountability

Although accountable to the Partners of the practice through the practice manager, as an employee you are ultimately responsible for your own actions and must ensure that limitations are always acknowledged.

3. Meetings

It will be necessary to attend various meetings as requested. The only reason for not attending will be annual, study or sick leave.

4. Liaison

Receptionists/Administrators will be expected to communicate and liaise with all other Health Care Professionals.

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

Reception Duties:
Greet all patients on arrival.

Answer the telephone: dealing with or redirecting enquiries.

Handle general enquiries, referring on where necessary.

Make new and follow-up appointments.

Accept messages for the Practice Manager and Doctors.

Record requests for home visits and contact the duty doctors with late calls.

Clerical Duties:
Open mail and distribute as appropriate and follow protocols for insurance reports, disability reports and requests for copies of medical records, Scanning, workflow system.

Able to do DOCMAN workflow tasks and EMIS tasks given by Clinicians.

Prepare computerised repeat prescriptions following practice protocol and set out for verification and signature by doctor (Electronic & Manual )

Scan hospital letters and results into patients medical records.

Extract information from computer to assist in completion of target returns to NHS England.

Complete appropriate registration forms, referral forms as necessary and Maternity / Medical exemption forms.

Maintain computer database.

Make appointments for hospital transport.

Maintain supplies of stationery available in reception area.

Phone hospitals to obtain patients results and follow up appointments.

Contact patients regarding their test results

Accept delivery of vaccines as per practice protocol.

Record temperature readings of vaccine fridge as per practice protocol.

General Duties:
Log into telephones and check all consulting rooms for adequate stocks prescriptions and blood forms.

Each evening, leave reception area tidy and ready for incoming colleagues. Leave information regarding unsolved or urgent problems in the diary.

Log out of computers and telephones on reception, back admin and in consulting rooms.

Undertake any other duties as agreed between the Partnership and yourself.

CONFIDENTIALITY

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH & SAFETY

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:
Using personal security systems withi