Receptionist

HEAD OFFICE

Receptionist

**Ward Administrator**

Woking Hospital | Customer | Permanent | Full Time

Competitive Salary

30 hours per week

At Nuffield Health, a role like this is about much more than achieving commercial success. Our focus is on bringing the best of what we offer to the local community. If you have an aptitude to build strong relationships and drive customer experiences, you could be who we are looking for.

As a Ward Receptionist, you will be the face of Nuffield Health Woking Hospital and play a part in building a healthier nation. You will provide an excellent customer service experience and be sensitive to our customers’ needs and be confident to deal with various departments within the hospital.

**As Ward Receptionist, you will**:

- Have the ability to explain sensitive or complicated information in a clear, sympathetic and easily understood manner,
- Coordinate, plan and organise a wide range of daily activities and preparing all the relevant clinical paperwork for patient’s relating to their procedure,
- Maintain an accurate account of patient treatment information by filing and retrieving patient records,
- Obtain, record and update patients’ personal information,
- Protect patients’ rights through maintaining confidentiality of medical, personal and financial information,
- Use your empathy and customer service skills to build a positive relationship,
- Answer the phone, dealing with enquiries and booking appointments,
- Good IT and keyboard skills,
- You will have experience working within Healthcare administration or a relevant reception environment,
- Work collaboratively with the team to achieve the daily goals.

**Ward Administration Skills required**
- Multi-tasking
- Flexibility
- Exceptional telephone skills
- Customer service
- Time management
- Organisational skills
- Attention to detail
- Professionalism
- IT skills
- Good communication skills

**Personal Characteristics**
- Be friendly and welcoming
- Have patience and understanding
- Follow instructions and procedures
- Work accurately and methodically
- Use own initiative but also work collaboratively in the team
- Be confident

**Helping you feel good.**

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Discover a range of lifestyle and wellbeing rewards, from private healthcare to gym membership and more. At Nuffield Health, we take care of what’s important to you.

**It starts with you.**
- Location

Woking - Surrey
- Contract type

Permanent
- Reference

JR0084606

REWARDS & BENEFITS

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan
- Membership is free for employees and you can add partner and dependants at your own cost.
- eligibility criteria applies.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.