Digital Markets CRM Platform

4 days ago

London, Greater London, United Kingdom JPMorganChase Full time £100,000 - £150,000 per year
Description

In this role, you will thrive in a dynamic and collaborative environment that values diversity and inclusion, while having the opportunity to shape the future of CRM platforms within the Markets business. 



Job summary: 



As a Vice President in Digital Markets, Markets CRM Product team, you will play a critical role in defining and delivering the core building blocks of our CRM Platform, ensuring it meets the needs of our Markets business. This role focuses on managing the Platform element of the CRM Product and reports directly to the Head of CRM Markets Product. 



Job responsibilities: 



Lead the development and management of the Core Platform/Product container, ensuring seamless integration with other product components 

Define and implement system entitlements, visibility rules, and user preferences to enhance platform functionality 

Develop and maintain a user persona framework to tailor the CRM experience to diverse user needs 

Drive the development of mobile capabilities to ensure accessibility and usability across devices 

Integrate AI/LLM frameworks to enhance the platform's intelligence and automation capabilities 

Collaborate with cross-functional teams to align platform development with business objectives and user requirements 

Provide technical leadership and guidance to ensure the successful delivery of platform features and enhancements 

Required qualifications, capabilities, and skills: 



You demonstrate a substantial amount of experience in Product Management, with a strong track record of delivering successful products 

You have in-depth understanding of the Markets business 

You demonstrate strong technical abilities, with experience in defining and delivering core platform components 

You have proven ability to manage complex projects and deliver results in a fast-paced environment 

You demonstrate excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams 

You are strategic thinker with a customer-centric approach to product development 

Preferred qualifications, capabilities, and skills: 



You demonstrate experience in CRM systems 

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