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Group Operations Support Manager

2 weeks ago

London, Greater London, United Kingdom Generator Full time £60,000 - £100,000 per year

Looking to take the next step in your career? We're searching for a motivated and hands-on Group Operations Support Manager to help shape the guest experience across our Generator and Freehand properties. Based at our Central London Head Office (with plenty of travel across Europe), this role connects our hotels and HQ—driving consistency, efficiency, and standout hospitality standards across the group.

Who Are We
Generator is a global lifestyle hospitality platform operating across two unique brands (Generator and Freehand). Our vision is to become the world's leading design-led accommodation brand. We aim to achieve this by offering a host of soulful social spaces, cultural events and a creative programme that inspires guests and locals alike, all while providing affordable and safe accommodation all within prime gateway, city centre locations.

NUTS AND BOLTS OF THE JOB

  • Conduct regular on-site operational audits across all hotel departments (Front Office, Housekeeping, Maintenance, F&B, etc.) to ensure brand and legislative compliance.
  • Evaluate operational performance and partner with General Managers to implement corrective actions and drive continuous improvement.
  • Deliver on-site and virtual coaching and training to develop Heads of Department and hotel teams, focusing on service excellence, efficiency and brand culture.
  • Support new General Managers and HODs during onboarding and transition periods.
  • Liaise between hotel teams and Head Office functions (HR, Marketing, Revenue, etc.) to ensure alignment and communication flow.
  • Assist in the implementation of new operational initiatives, systems and procedures across the group.
  • Monitor operational KPIs and guest satisfaction results, identifying trends and opportunities for improvement.
  • Share best practices across the portfolio and contribute to the development of SOPs and training materials.
  • Champion sustainability, efficiency and quality initiatives within the properties.
  • Support crisis or issue management situations as needed.

Your Rock Star Experience

  • Multi-site operational experience in hotels, ideally at Hotel Operations Manager level or above.
  • Strong experience across both Rooms and F&B operations.
  • Excellent auditing, analytical and communication skills.
  • A confident coach and people developer with the ability to influence without direct authority.
  • Highly organised with strong follow-through and attention to detail.
  • Flexible to travel weekly across Europe (typically 2–4 days on-site per week).
  • Fluent in English – other European languages an advantage.

OUR HQ EMPLOYEE BENEFITS (there's tons of them & ever increasing)

  • Birthday holiday in addition to your yearly holiday allocation
  • Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
  • Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made
  • Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
  • Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
  • 2 free nights' accommodation across any of our Generator x Freehand properties globally
  • Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
  • International career opportunities so you can travel the world while working with us (win-win)
  • Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down
  • Online learning tools to help you develop, learn and grow

SO YOU THINK THIS MIGHT BE YOU?
That's cool. Send us your application in English. If you've got questions, get in touch

Also, check out or our social media pages. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole.

We look forward to hearing from you.

Join Us and help us achieve our Vision