Head of Group Operations

3 days ago

London, Greater London, United Kingdom edyn Full time £60,000 - £120,000 per year

Purpose
Job Description

As Head of Group Operations, you will lead the operational strategy and execution across a diverse portfolio of 30 lifestyle aparthotels. You will be responsible for driving operational excellence, guest experience, profitability, and team performance. Leading a team of three generalist Operations Managers, you will ensure consistency, innovation, and agility across all properties, while aligning with brand standards and business goals.

Responsible to:
Head of Operations

Location and Hours:
Based 5 days a week in our offices in London Bridge

Key Responsibilities

Strategic Leadership

  • Develop and implement group-wide operational strategies to enhance performance and guest satisfaction.
  • Collaborate with senior leadership on growth initiatives, including new openings, refurbishments, and the delivery of industry-leading standards.
  • Lead change management and continuous improvement projects across the portfolio.

Operational Oversight

  • Ensure consistent delivery of brand standards, service quality, and compliance across all aparthotels.
  • Monitor financial KPIs in cost control, guest satisfaction, and revenue generation.
  • Oversee health & safety, risk management, and regulatory compliance.
  • Build the Edyn "ways of working," including training collateral and SOPs.
  • Drive industry-leading operational excellence across all properties, ensuring Edyn is fit for growth.

Team Management

  • Lead, coach, and develop the three Operations Managers to ensure high performance and engagement.
  • Foster a culture of accountability, collaboration, and innovation across property teams.
  • Support talent development, succession planning, and recruitment for key operational roles.

Financial & Commercial Performance

  • Work with Finance and Revenue teams to optimise profitability and cost control.
  • Support budgeting, forecasting, and financial reporting processes.
  • Identify and implement cost-saving initiatives without compromising quality.

Guest Experience & Brand Standards

  • Champion a guest-centric culture across all properties.
  • Ensure consistent delivery of lifestyle brand values and service ethos.
  • Deploy brand auditing across properties, ensuring value for both guests and investors.

Cross-Functional Collaboration

  • Partner with Marketing, HR, IT, and Development teams to align operations with broader business goals.
  • Act as a key stakeholder in systems implementation, digital transformation, and sustainability initiatives.

Stakeholder & Owner Relations

  • Act as the primary point of contact for ownership groups, ensuring transparency and trust.
  • Deliver clear, data-driven reports on performance, strategy, and key initiatives.
  • Collaborate with corporate teams in Revenue, Marketing, Finance, and HR to align property goals with business objectives.

Qualifications & Experience

Education

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field, or 10+ years of relevant industry experience.

Experience

  • 5+ years of leadership experience in hospitality, ideally multi-site operations.
  • Proven ability to manage budgets and KPIs with strong commercial acumen.
  • Strong leadership and people management skills.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Comfortable with travel and working in a fast-paced, dynamic environment.

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