Contact Centre Agent

2 weeks ago


Peterborough PE DA, United Kingdom Acwyre Full time £11,500 - £15,800 per year

The Contact Centre Ambassador (aka Contact / Call Centre Agent) will play a pivotal role in ensuring the smooth operation of a new Contact Centre, initially with the primary focus on outbound welcome calls for fundraising/charity partners. They will contribute to the future expansion of services we will be offering, including but not limited to, the handling of complaints, inbound customer service calls and outbound sales calls for commercial clients. This role demands strong communication qualities, time management skills, and a steadfast commitment to delivering exceptional customer service.

  • Salary: £11.5k – 15.8k, plus shift allowance (Depending on hours), with opportunity to earn Monthly Performance Bonus
  • Hybrid Working: In-Office / WFH Rotation
  • Benefits: 23 days Annual Leave (Increases by 1 every year you remain at Acwyre up to a max of 26)
  • Part-Time Working Hours: Evenings & Saturdays,18-25Hrs p/w
  • Hours Available: Weekday evenings between 16:00 – 21:00 or 17:00 - 21:00. Plus, 1 in 2 Saturdays, hours between 12:30 – 18:30

Job Type: Part-time

Pay: £11,500.00-£15,800.00 per year

Expected hours: 18 – 25 per week

Benefits:

  • Company pension
  • Paid volunteer time
  • Work from home

Education:

  • GCSE or equivalent (preferred)

Experience:

  • customer service: 1 year (preferred)

Location:

  • Peterborough PE1 1DA (preferred)

Work Location: Hybrid remote in Peterborough PE1 1DA

Reference ID: #007

Expected start date: 08/12/2025



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