Service Manager

Are you an experienced Service Manager with a solid background in Service Operations? If you're looking for your next opportunity to make a real impact, we'd love to hear from you.

At Sopra Steria, we are a passionate digital transformation partner, helping organisations achieve sustainable growth through innovative technology solutions.

We are now seeking a Service Manager to join our team to lead daily IT operations for an exciting new service offering. This is a key opportunity to take ownership of medium-scale services, or play a leading role within larger programmes, driving performance, quality, and value.

The immediate focus will be the day-to-day running of service operations ensuring oversight of all ITIL practices and functions and will involve working closely with our existing teams including service desk operations, Service Management, Service Transition and Acceptance into Live Service, making sure delivery is seamless and meets Sopra Steria's cost, risk, and quality objectives while supporting business growth and client success.

The role is based full-time on-site in our Farnborough office.

What you will be doing:

• Oversee the day-to-day running of service operations, ensuring all ITIL practices and functions are effectively handled.
• Provide oversight of operations, working closely with the Service Desk Manager who will report directly into this role.
• Take charge of the service transition and acceptance process into live operations, ensuring preparedness and minimal disruption to ongoing activities.
• Define and uphold service scope, work, budgets, and performance against SLAs (Service Level Agreements)/important metrics.
• Make sure services align with contractual and Sopra Steria requirements, raising and applying corrective actions when necessary.
• Coordinate Sopra Steria and supplier teams, driving effective delivery and alignment to quality standards.
• Maintain strong client and partner engagement, ensuring effective communication and issue resolution.
• Identify and address risks across all facets of service delivery.

What you will bring:

• Solid understanding of acceptance policies and demonstrable experience in service transition.
• Solid background in service operations and ITIL-based practices.
• Proficient knowledge of service delivery models and IT services.
• Consistent record in driving delivery to meet service level agreements and important metrics.
• ITIL or equivalent professional qualification.
• Effective partner management and communication skills.
• Proactive, accountable, and pragmatic approach to service delivery.

It would be good if you had:

• Experience in contract or budget management.
• Sector-specific or Sopra Steria background.
• Membership of a recognised professional IT body.

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you

Employment Type: Full-time, Permanent.

Location: Onsite weekly in Farnborough.

Security Clearance Level: ACTIVE or eligible to obtain DV clearance.

Internal Recruiter: Soraya.

Salary: £47,000 - £65,000.

Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.