Client Care Executive

24 hours ago

Dereham NR JG, United Kingdom Avena Environmental Limited Full time

Company Overview

Avena Environmental Limited is a leader in secure shredding and recycling services, specializing in the destruction of paper documents, clothing, and IT equipment. We provide tailored solutions for various sectors including professional, corporate, public, health, and education, ensuring that personal data and valuable belongings are securely destroyed in an environmentally approved manner.

Overview

As a Client Care Executive, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. Ensuring each Avena customer feels valued and provide the highest level of aftersales customer care.

This position requires a diligent, professional individual who has excellent attention to detail and prides themselves in adhering to processes whilst also considering and suggesting changes for improvement. Further, the person in role needs to live the values of the business and focus on supporting internal stakeholders to secure the future of Avena and all that rely on it.

Duties and Responsibilities

· Handling internal and external customer enquiries and complaints via telephone and email on an efficient and timely manner. Recording and escalating complaints received on customer accounts

· Working as part of a team who are customer excellence focussed – treating the customer in the way you would like to be engaged with.

· Full ownership of customer enquiries relating to operational linked demands including the provision of positive and proactive solutions

· Maintain a professional manner at all times and insure customer issues are resolved

· Taking ownership of and completing a variety of administrative and project based tasks related to customer support, revenue review and data integrity

· Behaviours

· Due diligence and thoroughness; someone with good attention to detail who approaches duties with robustness and inquisitiveness

· Able to meet deadlines and work well under pressure

· Excellent written and verbal communication skills

· Able to meet deadlines effectively

· Takes responsibility for adhering to processes whilst also considering areas for improvement

· Seeks to understand the 'bigger picture' of working at Avena and collaborates with colleagues across the business to create operational and financial efficiencies.

Skills

Essential

  • Knowledge of MS Excel
  • Good computer literacy
  • Excellent leave of written business English language
  • Experience in working with various processes and data sources effectively.
  • Exposure from within a similar role
  • Good understanding of general administration

Desirable

  • Experience from within a similar industry
  • Experience of working with a CRM and/or Field Service Operations system
  • Knowledge of Shredding/waste industry

Our interview process is two stages; initial interview and, for those shortlisted, a second interview. We will do our best to be flexible to allow for interviewees commitments.

We look forward to receiving your application.

Equal Opportunities

We believe diversity makes us stronger. We welcome applications from all backgrounds and experiences. If you require any support in attending your interview, please let us know when we book this with you and we will ensure that your needs are accommodated.

Job Types: Full-time, Permanent

Pay: £26,984.10-£32,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • Health & wellbeing programme
  • On-site gym
  • Profit sharing
  • Referral programme

Work Location: In person

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