Operations Manager

Operational Manager

At Flexible Support Options we support adults with learning disabilities and mental health in various settings This may include people who live in their own home and have a team of staff who support them to live independently, outreach services or to have a break away from home where they will be able to relax, participate in activities and be supported by a familiar and friendly team. This will be a very diverse and varied role and you will be part of a very established team.

Our Vision

The people we support will have the best opportunities to live happy, safe, healthy and fulfilled lives.

Our Commitment

The People We Support - We are dedicated to the people we support. We will only deliver services that are high quality, compliant and make a difference. We will only make decisions that improve the quality of life of the people we support. We will always act transparently and with integrity. We will measure our success on your feedback.

Our Employees - We will treat our employees with respect and let them know they are valued. We will ensure employees have the right skills and knowledge to work to the best of their ability. We will respect and support the need for a good work / homelife balance. We will recognise employee achievements and celebrate them.

RESPONSIBLE FOR/JOB PURPOSE

• The Operations Manager will play a key role in shaping and strengthening our services to ensure they are effective, person-centred, and aligned to our organisational values of being Accountable, Integral, Passionate and Collaborative.
• Responsible for the operational performance of all allocated services ensuring compliance with all statutory and contractual requirements.
• Contribute to the formulation of the organisation's vision, values and business planning process with overall responsibility for the implementation of the allocated plan within their allocated services.
• Manage budgets ensuring financial and business growth targets are met or exceeded.
• Promote and develop presence as a leading provider in the region with appropriate local brand identity and organisational profile
• To lead and coach service managers in line with the organisation's performance and development processes to achieve the overall corporate objectives.

DUTIES AND RESPONSIBILITIES

Quality & Compliance

· Ensure that appropriate approaches to safeguarding are firmly embedded in service delivery

· Work closely with the Senior Leadership Team where there are Safeguarding related incidents, leading internal investigations and taking appropriate action where necessary

· Ensure delivery of safeguarding action plans to keep the people we support safe and to maintain regulatory compliance in conjunction with the Quality Team

· Ensure all services meet contractual obligations and CQC requirements taking swift action to address any areas of non-compliance

· Identify any risks to the business and ensure these are reported to the Senior Leadership Team in line with the Risk Policy

· Manage risk within a context of health and safety, positive risk taking, mitigating against risks as required

· Work with Service Managers to meet or exceed quality targets within assigned cluster of services

· Promote a culture of continuous improvement in services, utilising the reporting, feedback and reviews to drive service excellence

· Ensure excellent relationships with internal and external stakeholders whilst networking across the sector

· Co-ordinate and produce monitoring systems and data to measure operational performance and deliver reports to the Managing Director / Board, as required

· Working closely with the Service Managers / Quality Team to ensure all records are updated regularly and action plans followed through for assigned cluster of services

· Ensure all services embed FSO policies and procedures

· Ensure that lessons learned and best practices are disseminated across all services in the region and inform/support change in practice, policy and guidance, ultimately improving quality and performance

· Act as a champion and work collaboratively with support services to develop a culture which embeds governance and safeguarding

· Participate in best practice forums in a chosen specialist area and work with colleagues to develop specialist service models across the organisation

· Manage complex and confidential information in line with GDPR

Leadership, People Management & Development

· Provide leadership and direction to Service Manager to ensure they deliver high quality and consistent operational services by setting performance standards and ensuring objectives are achieved

· Lead, support and challenge direct reports to ensure there are effective and clear lines of responsibility and accountability across the services

· Manage and co-ordinate the activity of all direct reports to ensure achievement of KPI's for established services

· Ensure organisational training targets and requirements for induction and refresher training are achieved and maintained within assigned services

· Ensure staff training and development needs are identified and met for staff to be enabled to achieve services outcomes

· To monitor the performance of Service Managers in the region undertaking regular supervision and appraisal meetings as per the company policy and contractual requirements

· Undertake disciplinary and grievance investigations and chair hearings as required

· Provide leadership and support in the development of new services in the region

· Lead, motivate and manage the performance of the Service Managers in the region by setting and reviewing individual targets and objectives

· Ensure regular communication and appropriately address issues of competence and capability within the team

· Lead and develop a system of regular Management Meetings

· Ensure all Team Members receive regular supervision and appraisal, and Service Managers are addressing any development needs and highlighting good practice

Stakeholder engagement

· Attend regional events promoting the diverse portfolio of FSO services across the region to all stakeholders and customers

· Ensure positive and professional engagement with all customers whether the people we support, their families/carers or commissioners

· Ensure the embedding of PBS / personalisation across allocated services, delivering on outcomes to increase independence and ensure improved lives

Operational and Financial Management

· Responsible for the operational performance of a group of services in the region ensuring compliance with statutory and contractual requirements

· Ensure budgetary targets are met for their allocated group of services in the region

· Support the Managing Director in tender submissions which reflect best value principles including benchmarking against competitor activity

· Ensure rota management is robust, and staffing resources are used effectively and within budget

· Ensure monthly financial audits are carried out across all Services

KEY REQUIREMENTS

Qualifications & Knowledge

· Professional qualification in Health and Social Care such as Level 5 in Leadership for Health and Social Care (or equivalent)

· Evidence of Continuing Professional Development

· Excellent knowledge of the care sector including regulatory, contractual frameworks and government legislation

· Good knowledge of proposed changes in government legislation and the impact of these changes on health and social care services

Experience

· Experience of developing and overseeing services for adults with complex mental health needs; dual diagnosis and or complex behaviours, learning disability and autism.

· Proven track record managing allocated multiple services in an operational role or a large multi-site environment

· Experience of working in regulated environments for example CQC

· Proven track record in improving service delivery

· Previous experience of achieving business targets and working to budgetary targets

· Prior line management experience

· Previous experience of dealing with employee relations cases

· Experience of writing and developing professional reports to tight deadlines

· Previous experience working at senior operational level is desirable

· A proven track record of mobilising new services is desirable

· Proven track record of engaging in, and embedding in, person centred approaches with positive outcomes for the people supported and staff is desirable

Skills / Abilities

· Ability to assess complex care packages and identify outcomes required to meet care standards

· Ability to undertake organisational audits as directed by the Senior Leadership / Quality Team

· Excellent leadership skills with ability to motivate, coach and improve performance

· Excellent written, oral, presentation and communication skills

· Able to develop immediate credibility with internal and external stakeholder and build sound working relationships

· Ability to assess and analyse data

· Coaching and monitoring of staff

· Good IT skills and confidence with systems and processes

· Highly self-motivated with effective leadership style

· Ability to cope with rapid and sustained change and competing demands

· Good team player

· Innovative thinker and problem solver

· Results/solutions focused

· Willing to be flexible in working hours

· Able to travel as required

· Full driving licence

Personal Qualities

• Person-centred with a passion for improving lives of people with learning disabilities.
• Positive, resilient and adaptable to change.
• A creative and innovative thinker with the ability to turn ideas into action.
• Self-motivated, reliable and committed to continuous improvement.
• A team player with the ability to use the strengths of others.

Job Types: Full-time, Permanent

Pay: £45,000.00 per year

Benefits:

• Company pension
• On-site parking
• Referral programme

Work Location: In person