Operations Administrator

4 days ago

North Shields, United Kingdom PHRC Full time

**Job Title**: Operations Administrator

**Location**: North Shields

**Company**: PHRC

**About Us**:
We are a well-established plumbing and heating company based in North Shields, dedicated to providing high-quality services to both residential and commercial clients. With a strong reputation for reliability and customer satisfaction, we pride ourselves on our professional approach and commitment to excellence.

We are looking for a highly organized and proactive Operations Administrator. This role is essential in ensuring the smooth day-to-day running of our operations to deliver outstanding service to our clients.

**Key Responsibilities**:

- Provide administrative support including scheduling appointments, managing diaries, and coordinating work orders.
- Liaise with customers, suppliers, and engineers to ensure clear communication and timely responses.
- Process incoming service requests, allocate jobs, and track progress through to completion.
- Maintain accurate records of jobs, parts, and materials used in our management system.
- Assist with invoicing, handling payments, and managing other financial tasks as directed.
- Provide general administrative assistance to support the smooth operation of the business.

**Qualifications & Skills Required**:

- Previous experience in an administrative or operations role, ideally within the trades or service industry.
- Excellent organizational skills with the ability to manage multiple tasks and priorities.
- Strong communication skills, both verbal and written, with a professional telephone manner.
- Proficient in Microsoft Office (Word, Excel, Outlook) and experience using business management software.
- A proactive and problem-solving attitude, with a keen eye for detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with plumbing and heating terminology or previous industry experience is desirable but not essential.

**What We Offer**:

- Competitive salary based on experience.
- Full-time, permanent position with opportunities for growth and development.
- A supportive and friendly team environment.
- 28 days annual leave (including bank holidays).
- Pension scheme.

**Job Type**: Permanent

Pay: From £18,516.72 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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