Leisure Operations Manager

Serco - Birmingham Community Leisure Trust
Permanent, Full Time - 40 hrs p/w between 6:00am and 10:30pm
(rotational/assigned shifts)
Up to £37,000 per annum + Corporate Benefits Package
Ready to make an impact?
Here at More Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Facility Manager to join our team.

You'll be entrusted to

• Oversee daily operations, promptly addressing issues to meet quality and performance standards, and ensuring compliance with statutory requirements and company policies.
• Manage contract performance monitoring, conduct internal and external audits, and prepare required reports for senior management and clients.
• Lead, motivate, and support the operational team to deliver high-quality service, conduct appraisals, and implement personal development plans.
• Maintain a strong presence throughout the facility, ensuring excellent customer service, managing feedback processes, and fostering positive relationships with stakeholders.
• Act as the responsible person for Health and Safety, manage incidents and emergencies, and ensure adherence to safety management systems (SMS).
• Assist in preparing annual budgets and business plans, monitor financial compliance, and support environmental and energy reduction initiatives.
• Organise meetings, ensure effective communication across teams, and collaborate with sub-contractors for project alignment and continuous improvement.
• Manage training matrixes, ensure necessary qualifications are maintained, and promote ongoing professional development for the team.

Does this sound like you?
You'll be a great fit for this role if you have…

• NPLQ, PPO and First Aid at Work qualification is desirable
• Level 2 Gym qualification is desirable
• Experience as an Operations Manager, General Manager or Head of Department
• Good working knowledge of Health & Safety at Work legislation and employment law and its practical application.
• Experience of Quest accreditation
• Strong communication, customer service, and presentation skills; capable of interacting effectively with diverse teams, contractors, and stakeholders.
• Proven ability to organise, coordinate, and manage staff and contractors, motivate teams, and ensure effective process management.
• Advanced ICT skills, including MS Office applications, with experience in report writing, analytics, and outcome monitoring.
• Skilled in analysing challenges, implementing development plans, and taking the initiative to ensure successful outcomes.

Why Serco
A place you can make an impact:
Working
within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A place you can count on:
It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.

A place for you:
Our staff provide the best possible service for our customers, and we welcome those who take similar pride in their work.

What We Offer

• Free membership at the Centre plus heavily discounted use of classes and facilities
• Up to 6% employer matched pension contribution
• 21 days annual leave + Public Holidays
• All Leisure Benefits Employee Benefits )
• Free on site car parking

Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.

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