Customer Engagement Administrator

Are you looking for an opportunity to join government, learn about policy and contribute to improving Scotland's support for young people entering the world of work?

This Modern Apprentice role is based in the Developing the Young Workforce team within the Skills Division of the Directorate for Lifelong Learning and Skills within the Scottish Government. Our team works to ensure young people across Scotland have the support they need to enter and progress in employment.

In this role, you will assist the grant manager in overseeing around 20 contracts worth over £12 million, gaining hands-on experience in grant management and finance processes. Your contribution will help ensure funding is delivered effectively to support young people to progress from education to positive destinations including work.

Responsibilities

• Coordinate the handling of 2 shared mail boxes for general correspondence, stakeholder quarterly financial claims and monthly reporting, liaising with colleagues as appropriate to action queries/requests.
• Processing of quarterly financial claims via Oracle Cloud.  Updating of Team budget breakdown spreadsheet with financial transactions to ensure accurate financial reporting.  
• Completion of the Monthly Cash Management Commission received from finance colleagues.
• Coordination of information, including maintaining accuracy of Unit Staff Directory details, recording of stakeholders KPI case studies, recording of issued grant letters, claim payments and monthly finance spending forecast reports.  Engaging with internal and external stakeholders to ensure deadlines are achieved.
• Reply to event invitations by preparing diary responses for Ministers via Micase, researching background information about events and preparing a PS Minute with collated information to allow the Minister to make informed decisions about attendance. 
• Take notes of meetings and file then in eRDM for record.
• Carry out research for information request such as case specific case studies for senior management.
• Organise and participate in weekly team meetings to share information about weekly duties and updates and other ad hoc duties as required to assist the team.

Success Profile 

Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.

• Changing and Improving - Level 1
• Making Effective Decisions - Level 1
• Managing a Quality Service - Level 1
• Delivery at Pace - Level 1

You can find out more about Success Profiles Behaviours, here.

How to apply

Apply online, providing a CV and Supporting Statement of no more than 1000 words which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.  

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If invited for further assessment, this will consist of an interview and In-Tray Exercise.

Assessments are scheduled for w/c 9 February 2026 however this may be subject to change.

About us

The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.

Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.

Working pattern and location 

LLS Directorate is based in Glasgow (AQ) however, the successful applicant may also be based in an Edinburgh office.  You should expect to be in office/ with stakeholders in line with expectations of the hybrid working policy (currently no less than 40% of working time) including for weekly team and unit meetings on a Wednesday. 

Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. From October 2025, the Scottish Government will require staff in hybrid-compatible roles to work in-person 40% of the time, either in an office or other agreed work location. If you have specific questions about the role you are applying for, please contact us.

Security checks

Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).

You can find out more about BPSS on the UK Government website, or read about the different levels of security checks in our Candidate Guide. 

Equality statement

We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation. 

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further information

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

Apply Before: 8th January :59)