Senior Customer Relationship Advisor

Job Title: Senior Customer Relationship Advisor

Req ID: 8961

Company: Flogas Britain

Salary: £29,000.00

Location:Leicester, GB, LE7 1PF

Contract Type: Permanent

Location Type: Hybrid

Date Posted: 12 Nov 2025

Join us as at Flogas and we'll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.

Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers

How you'll power our business as a Senior Customer Relationship Advisor

As a Senior Customer Relationship Advisor, you will play a pivotal role in resolving customer complaints, queries, and disputes with efficiency and professionalism.

Your responsibilities will encompass addressing issues related to supply, billing, pricing, and service. You will collaborate closely with various departments to ensure that complaints are resolved promptly, all while maintaining exceptional levels of customer satisfaction.

Your expertise and dedication will be crucial in fostering positive customer relationships and enhancing the overall customer experience.

Here at Flogas, we may have a fossil fuels background, but we're working towards delivering 100% renewable energy to our customers by 2040. We're already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We're also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.

Here's what you'll be doing

• Managing and handling customer complaints.

• Investigation and resolution.

• Prioritise sensitive situations and identify for escalation.

• Monitor and respond to customers through the various social media channels.

• Provide insight into customer concerns through accurately logging complaints.

What we'll need from you

• Previous experience working in a fast-paced customer service environment.

• Ability to manage complex situations and handle multiple cases.

• Able to resolve complaints efficiently and to a high standard.

• Evidence great attention to detail through consistent customer communication.

• Ensure that high quality of verbal and written communication is evidenced through QC Process.

• Mange workload efficiently to optimise time spent speaking with customers and number of complaints resolved daily.

• Works collaboratively across the business to find the optimal outcome for all parties.

What you'll get from us

You matter. And at Flogas, we'll do right by you with all the benefits, support, and training you need to thrive.

• Discretionary Bonus

• Enhanced Pension Scheme

• Life Assurance

• EAP (Employee Assistant Plan)

• Health plans, wellbeing support, free flu jabs and Eye Care Vouchers

• Extensive discounts from loved brands and major retailers

• 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours

• Enhanced Family Friendly Leave

Flogas: Powered by people

At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we've grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we're investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.

Doing right by everyone

People matter at Flogas. We're an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We're committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.