Educational Travel Advisor

• Fair pay for all – We are committed to aligning our pay rates with the real Living Wage, so our pay rate is £24,570 plus commission

• Full Time Permanent Contract

• Office based with flexible working options available

We are NST

We've been creating school trips in the UK, Europe and worldwide which educate, inspire and enable children to develop a sense of independence for over 50 years. Our educational experiences have lasting, positive impacts to expand horizons and unlock potential.

But that's not all… we're part of something bigger. We're powered by PGL Beyond, a group of inspiring companies with a common purpose to deliver enriching and transformative experiences to the next generation. Will you join us?

Make a difference as an Educational Travel Advisor

We believe that planning a trip should be as full of energy as the trip itself. We combine travel expertise, a team with practical know-how and time-saving tools, to ensure teachers receive support on their terms – making the process smooth, smart and stress-free.

In this exciting role, you'll drive NST School Tours' success by converting leads, expanding booking opportunities, and retaining customers through excellent service, while ensuring profitability through accurate sales and cost management.

You'll maximise the retention of existing customers and increase the conversion of inbound enquiries by ensuring consistent, effective customer contact and delivering high-quality sales and customer service. In addition, you'll support the growth of new business opportunities through the proactive development of strong relationships and the generation of referrals. You'll also contribute to the achievement of UK School Tours' commercial objectives by maintaining the profitability of tour opportunities throughout the sales process.

Is this you?

• You've smashed sales targets before - and you're ready to do it again. You know how to hit goals and love the buzz of achieving (and beating) them.

• You're confident on the phone and great with people - whether it's answering questions or solving problems, you know how to make customers feel heard and supported.

• You're a relationship-builder - you've got experience working with customers and suppliers, and you know how to keep those connections strong, positive, and long-lasting.

• You've got a can-do attitude and love jumping into action - quick to respond and always proactive, you're all about making things happen for our clients.

• You know how to manage your time like a pro - you focus on what matters most, keeping your workload organised and your priorities clear.

• Details matter to you - with sharp accuracy, strong written communication, and a keen eye for the little things, you make sure everything's spot on.

A place to thrive

We value excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programs and ongoing training.

No matter your background, ethnicity, age, neurodivergence or anything else… PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique.

Fair pay and benefits for all

• Happy holidays - 20 days annual leave, which accrues with length of service up to 30 days (+ bank holidays). You'll also enjoy an extra day off on your birthday and the opportunity to purchase additional leave

• Paid time-off to volunteer your time to worthwhile causes.

• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program

• Access to our financial wellbeing platform for financial assistance if you need it

• Big savings and exclusive perks at 100s of high street retailers

• PGL discounted holidays and 20% discount in all our on-site shops

We hire the best talent and value a diverse, team; so we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need.

However, our top priority is the safety of the guests on our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.

​#EdNSTNov

Job Types: Full-time, Permanent

Pay: £24,570.00 per year

Benefits:

• Additional leave
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Referral programme
• Store discount
• Work from home

Work Location: In person