Tour Support Team Leader

• Earn £28,560 per annum (our pay system is benchmarked and fair)
• Full Time Permanent Contract
• Office based with flexible working options available

We are NST

We've been creating school trips in the UK, Europe and worldwide which educate, inspire and enable children to develop a sense of independence for over 50 years. Our educational experiences have lasting, positive impacts to expand horizons and unlock potential.

But that's not all… we're part of something bigger. We're powered by PGL Beyond, a group of inspiring companies with a common purpose to deliver enriching and transformative experiences to the next generation. Will you join us?

Make a difference as a Tour Support Team Leader

We believe every tour should be unforgettable for all the right reasons. That's where our Tour Support Team Leader comes in - making sure everything behind the scenes runs like clockwork.

You'll be leading our Tour Support Team, working closely with the Ground Reservations Manager to keep things efficient, responsive, and commercially smart. From improving processes to spotting opportunities in the market, you'll help shape competitive products for our Education Division brands.

Whether it's resolving issues before a tour sets off or after our guests return, you'll be the go-to person for practical solutions that keep our service levels high and our costings on track. You'll also play a key role in identifying risks and making sure we're always one step ahead.

If you love problem-solving, have a sharp eye for detail, and want to help deliver amazing experiences for young people, this could be your next adventure.

Is this you?

• A solid background in support services - you know how to keep things running smoothly.

• Natural leadership skills - you're great at building strong teams and influencing others in a positive way.

• A problem-solving mindset and a "can do" attitude - you don't just spot issues, you fix them.

• Cool under pressure - you've got experience delivering results to tight deadlines and staying focused when things get busy.

• Super-organised - juggling multiple tasks and prioritising your workload is second nature to you.

• Commercially switched-on - you understand the numbers and what they mean for the business.

• A confident communicator - whether it's written or spoken, you get your message across clearly.

• Detail-driven - you take pride in getting things right, down to the last detail.

A place to thrive

We value excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programs and ongoing training.

No matter your background, ethnicity, age, neurodivergence or anything else… PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique.

Fair pay and benefits for all

• Happy holidays - 25 days annual leave, which accrues with length of service up to 30 days (+ bank holidays). You'll also enjoy an extra day off on your birthday and the opportunity to purchase additional leave

• Paid time-off to volunteer your time to worthwhile causes.

• Sector leading family friendly policies and a contributory pension

• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program

• Access to our financial wellbeing platform for financial support if you need it

• Big savings and exclusive perks at 100s of high street retailers

• PGL discounted holidays and 20% discount in all our on-site shops

We would expect any current PGL Beyond employees interested in this role to inform their line manager of their intention to apply.

​We hire the best talent and value a diverse team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need.

However, our top priority is the safety of the guests on our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.

​

Job Types: Full-time, Permanent

Pay: £28,560.00 per year

Benefits:

• Employee discount

Application question(s):

• What motivated you to apply for the Tour Support Team Leader role at NST, and what interests you about working in this position?

Work Location: In person