Tour Services Administrator

**The role**

Working hours: 37.5 hours per week between Monday and Friday.

**About us**

NST is part of the PGL Group, the UK market leader in educational tours and children’s activity holidays. Our Mission is to provide exceptional educational travel opportunities that enrich the lives of young people.

**What’s on offer**:
Our Travel and Transport Services teams work closely with our suppliers to ensure our customers have the best Educational Travel Experience possible. As a Travel Administrator within the team, you will have the opportunity to develop the essential knowledge skill and experience to unlock a range of exciting future career opportunities that exist across our Market Leading Educational Travel Brands.

**A Typical day as an Administrator **;
To help you build a rounded set of Travel Industry skills, whilst you help us deliver great travel services to our customers, your day will typically involve;
- Liaising with Scheduled and Low Cost Airlines to secure rates and seat allocations for groups travelling with our PGL Group Brands (NST, European Study Tours, StudyLink, and PGL Ski / Overseas)
- Securing and confirming quotes for Rail and Coach Suppliers
- Updating passenger information for pre travel confirmations
- Requesting and confirming group hotel reservations.
- Booking theatres, restaurants and other visits and excursions directly with suppliers.
- Creating customer documentation to ensure their have all the essential info to make their tour a success
- Updating information in our travel reservations systems so our customer facing teams always have the right information at their fingertips.
- Seeking out and negotiating with new suppliers for ad hoc / non-standard requests.
- Helping out in other parts of the business/other teams where required.

**Future progression opportunities**

After we have spent approximately 6-12 months helping you develop the foundations of your Travel Administration skill set, you can progress into one of our Consultant level roles where you can further develop your skills and knowledge in Transport, Accommodation or Tour Support.

If your passion lies in Sales or Customer service, no problem Our Travel Administrator opportunities can also help build the underpinning knowledge for roles in our fabulous Customer Contact teams.

**You should also have the following skills/experience**
- Minimum 6 months office administration experience **and/or** a L1 Business Administration qualification
- Strong Accuracy and attention to detail
- Ability to communicate well, verbally and in writing.
- Strong self-organisational skills, able to effectively manage a variety of different tasks and procedures.
- Strong IT literacy and administration skills with experience of using MS Products (Word, Excel, Outlook, MS Teams)
- Appetite and ability to learn quickly, and adapt to change
- Resilience and the ability to work at pace and handle peaks and troughs in both volume and pace of work
- Grade C (minimum Grade 4) or above in GCSE English and Maths or equivalent qualification / experience

**What we offer....**
- **Inclusive Team Culture - **We offer all colleagues regular opportunities to give us feedback through surveys, listening groups, or other initiatives, to make sure you can always make a difference through sharing your ideas, suggestions and views.
- **Office hours**: - Our office hours are Monday to Friday between 8am - 5.30pmwith mínimal weekend or evening work
- **Flexible work patterns **- Where we can, we are flexible on start and finish times to help you balance work and home commitments.
- **Ongoing Professional Training - **You will receive a tailored development programme to support your growth. You will also have access to an Education Sponsorship programme, a Virtual Learning Environment (E-Learning) and other PGL Group learning and development opportunities and resources
- **Opportunities to Travel**:

- Familiarisation Trips to develop your destination knowledge and relationships with suppliers

**Great Core benefits including;**
- Company Pension Scheme and 4 x Life Assurance scheme
- 20 days annual leave, rising to 25 days after 1 years’ service **plus** bank holidays, **and** the opportunity to purchase additional holidays.
- An extra paid day off each year to celebrate your Birthday
- Free on-site parking and refreshments at our Support Centre
- Regular Team and Company social events
- Staff Discounts programme
- Voluntary cycle to work scheme & healthcare cash plans
- Applications for part time or Term time working considered.
- Enhanced Family friendly policies

**Job Types**: Full-time, Permanent

**Salary**: £10.00 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

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