Trainee Travel Coordinator

We are currently recruiting for Trainee Travel Coordinators to join our Customer teams here at NST Travel Group.

This is a great opportunity for anyone looking take their first steps towards an exciting career in the Travel Industry, with the added benefit of joining an established market leader in the Educational Travel Sector.

**About us**

NST Travel Group, part of the PGL Group of Companies is a market leader in educational and activity travel experiences. The role is office based on the outskirts of Blackpool Lancashire, near J4 M55. The Group has a strong track record of developing and delivering quality learning outside the classroom opportunities that enrich the lives of young people.

**The Role**

As a Trainee Travel Coordinators, you will be involved in tasks designed to build the essential business skills, product knowledge, and customer first attitude to be an effective Educational Travel Sales and/or Service professional.

During your initial period you will be involved in activities to build the essential knowledge and skills for success and give you a flavour of the different roles within our Travel teams.

Typical tasks will include;
- Creating quotes and following up on enquiries with support from our experienced Travel sales team members
- Requesting and confirming bookings with restaurants and attractions, such as museums, theatres, and other excursions on behalf of our experienced Tour planning teams
- Using company IT systems to manage tour and customer information
- Liaising directly with customers to ensure tour payments are made in a timely manner
- Participating in projects to build your knowledge of our products and key educational travel destinations
Once you have mastered the essentials, you will start to utilise your skills by;
- Using your sales skills and negotiation skills to help secure bookings from new or existing customers
- Using your destination knowledge to help create travel itineraries for group
- Along the way you will be supported with training activities that will help build your capability and confidence.

We want people who can demonstrate the following:

- Positive attitude and willingness to learn
- IT Literate with knowledge and experience of using MS products (Word, Excel, Outlook)
- Excellent verbal communication and listening skills
- Strong accuracy and attention to detail
- Excellent written communication skills
- Grade 4 / C in GCSE English and Maths or equivalent/higher level qualification
**Desirable skills / experience**
- Experience of liaising with customers by telephone
- Experience of effectively managing and prioritising workloads autonomously using time management and organisational skills
**What we offer...**
- 35 hour working week, Monday - Friday 9am - 5pm with 1 hour lunch break
- Starting salary of £17,500 basic salary
- Extensive learning and development opportunities including travel to key destinations to gain first-hand knowledge of products and services
- Company Pension Scheme and Life Assurance scheme
- 20 days annual leave, rising to 25 days after 1 years’ service **plus** bank holidays
- Free on-site parking
- Access to company performance bonus schemes
- Casual dress
- Team and business social events
- Discounts on gym membership & wellbeing initiatives
- Voluntary benefits including cycle to work & healthcare cash plans
- Annual leave purchase scheme & flexible working opportunities
- Friendly work environment
- Free tea and coffee provided

**Job Types**: Full-time, Permanent

**Salary**: From £17,337.50 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Sick pay
- Wellness programmes
Schedule:

- Monday to Friday
Ability to commute/relocate:

- Blackpool, FY4 5LW: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)
**Experience**:

- Administrative: 1 year (preferred)
- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)