Technical Support Engineer

1 week ago

Dungannon, United Kingdom CK International Full time £30,000 - £60,000 per year

Job Title: Technical Support Engineer (Field & Office-Based)
Location: Dungannon, Northern Ireland
Reports To: Technical Engineering Manager
Job Type: Full-Time, Permanent
Travel Requirement: Approximately 30% World-wide)

Role Overview:

We are seeking a skilled and proactive Technical Support Engineer to join our Technical Team, providing high-quality support to our field team and international dealers. This role will be split between office-based duties (70%) and on-site visits (30%) to customer locations. The ideal candidate will have strong experience in electrical and hydraulic systems, with a problem-solving mindset and a commitment to delivering excellent customer service.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and in person.
  • Diagnose and troubleshoot mechanical, electrical, and hydraulic issues on customer equipment.
  • Liaise with internal teams to resolve complex technical problems quickly and effectively.
  • Conduct on-site visits for service, commissioning, repairs, and maintenance.
  • Maintain accurate records of service activities and customer communications.
  • Support in-house testing and inspection of equipment prior to dispatch.
  • Assist with technical documentation, training materials, and product feedback loops.
  • Plan detailed Methods of Works and Risk Assessments for installations and repair jobs.

Person Specification:

Essential:

  • 5+ year's experience in heavy equipment engineering role.
  • Proven hands-on experience with both electrical and hydraulic systems.
  • Strong diagnostic and fault-finding skills.
  • Ability to read and interpret technical drawings and wiring schematics.
  • Excellent communication and customer service skills.
  • Willingness and ability to travel.
  • Full clean UK/Irish driving licence.
  • Competent with MS Office and service reporting tools.

Desirable:

  • Qualification in Electrical Engineering, Mechanical Engineering, or a related field.
  • Previous experience in a similar technical support or field service role.
  • Experience in waste handling, compactors, balers, or related machinery.
  • Knowledge of PLC systems and control panels.
  • IOSH Managing Safely or equivalent H&S certification

What We Offer:

  • Competitive salary (dependent on experience)
  • Training and career development opportunities
  • Supportive team environment
  • Company pension scheme and holiday entitlement

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