Community Manager

We are recruiting an experienced
Community Manager
to join our fantastic Rapport team, based in
London
. Our client is an ever-expanding global American banking and financial services corporation. This is a great opportunity to be a part of the Global alignment initiative while providing an outstanding "hotel-style" service all key stakeholders.

You will be part of EMEA wide team of 24 and growing The team works very collaboratively even though we are widespread and are looking forward to having you join our team. You will play a crucial role in managing the onsite community, keeping the employees happy and engaged, and dealing with any issues that should arise.

Type of contract:
Full-time, Permanent

Hours:
40 per week (Monday-Friday; on a shift rota basis between 8 AM – 5:30 PM)

Start date:
18th January 2026

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards PLUS, in-house coffee, breakfast and lunch are included
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about

Main Responsibilities

• Driving local engagement and increasing staff satisfaction through on-site initiatives.
• Being the on-site presence of Facilities, Hospitality, and Concierge services across all floors.
• Helping drive local strategy, GCED initiatives, culture and programs creating relationships with key stakeholders.
• Ensuring the shared spaces, meeting rooms, event space, and collaboration areas are instantly ready to be used for more efficient use of the client's time.
• Providing a "one stop shop" for all on floor-related issues, all hospitality and concierge services, managing a high-volume workload.
• Ensuring the correct H&S procedures are followed and documented. This is to include but not limited to H&S checks, fire awareness procedure, emergency contacts, incidents/accidents/near missed procedures.
• Managing any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to management accordingly and ensuring it has been documented appropriately and as per agreed process where applicable.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Be engaging and able to create immediate rapport with key stakeholders (e.g., clients, visitors, VIPs).
• Display excellent personal presentation and interpersonal skills.
• Be proactive, organised, flexible, with great attention to detail, strong time management skills and ambition to learn and grow.
• Be creative. Ability to think outside the box and present innovative ideas and solutions.
• Demonstrate confidence when dealing with complaints/issues.
• Be calm and decisive under pressure, while also being confident and have discretion and diplomacy.
• Ideally have previous customer service experience in a similar setting (e.g., corporate, luxury hotels or airlines).

About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.