Credit Controller

Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland—not that we're bragging Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.

We are looking for a passionate Credit Controller to join our fast-paced accounts department. Supporting the UK and Ireland companies with keeping the debtor's level low and achieving the monthly receipt collection targets. You will be responsible for proactively and effectively communicating and chasing overdue debts, helping to resolve any customer queries regarding payment of invoices, in a timely manner and in line with our ways of working. As a Credit Controller you will perform the monthly chase letter routine, monitor the shared mailboxes and respond to customer queries over the telephone and by email. The ability to develop excellent relationships with customers and colleagues is a must to ensure our customers receive the best service.

The Role – Credit Controller

• Effectively and proactively chase customers to ensure prompt payment of outstanding invoices by telephone, letter and email
• Administering the chase letter process, responding and following up with clear actions for review by the Credit Control Team Leader
• Performing month end reporting duties for the credit control team and identify receipts in advance from customers at the month end date
• Keeping the ERP system up to date with clear and concise notes regarding debt chasing and customer queries
• Ensure cash collection targets given by the Credit Control Team Leader are met
• Ensure shared mailboxes are kept up to date and customers are responded to within the timeframe outlined by the business

What You Will Need in the Role of Credit Controller

• You will have a minimum of one years' experience working in a related finance role, with knowledge of credit control processes and debt collection.
• Knowledge of the customer order to cash process from start to finish across the business and how the finance team and other departments impacts this.
• Understanding of ERP systems and modules.
• Understanding of the month end process for the finance team.
• Knowledge of good customer service and the part the team plays in delivering customer satisfaction.
• Good communication skills, both written and verbal
• Strong collaboration and interpersonal skills, ability to develop great relationships with others
• Proven ability to manage and prioritise workload, is organised and efficient
• Have an eye for detail and is numerate and accurate

What You Will Learn & What Liquidline Can Offer You
Being a part of Liquidline is more than just a job - it's a chance to grow, develop and thrive We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited too:

• 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.
• Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
• Candidate Referral Program: Help grow our team and earn rewards
• Company Bonus Scheme: Celebrate success with us.
• Enhanced Sick Pay: Supporting you when you need it most
• Enhanced Parental Leave: Comprehensive support for your family journey
• Salary Sacrifice Pension Scheme: Save for your future with ease.
• Life Assurance & Income Protection (UK Only): Peace of mind for you.
• HSF Health Plan: Access affordable healthcare.
• YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
• Employee Assistance Programme: Mental health support, virtual GP services and more.
• Menopause Support via Stella App: Tailored support for this stage of life.
• Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.

Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there's never been a better time to join us Our dynamic and innovative environment offers endless opportunities for personal and professional growth.

We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together