Senior Credit Controller

3 days ago

Ipswich, Suffolk, United Kingdom OCS Group Full time


OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.



About The Role:

Shift Pattern: Monday to Friday 9: pm

Key Responsibilities: 

  • Maximise cash collections by ensuring payment to contractual terms working to a monthly target as a team, maintaining strong relationship with both external and internal customers. 
  •  Debt ownership, being the point of contact for key stakeholders and leading debt calls and reporting.
  •  Overseeing the completion of the Shortfall report, and ensuring all deadlines are met and the team are presenting the best possible information.
  •  Supporting Credit Controllers with Escalations, queries and disputes.
  •  Management & collection of complex accounts 
  •  Keep accurate record of payment promises and contact notes in relevant systems and reports
  •  Identify disputes and queries and follow up for resolution 
  •  Provide updates to business upon request 
  •  Provide guidance and hands-on training to junior credit controllers, providing constructive feedback and helping to develop essential credit management skills
  •  Monitoring and resolution of unallocated cash 
  •  Aged debt to be chased weekly  

The ideal candidate should meet the following criteria:

  • Must have Right to Work in the UK
  •  Microsoft Dynamics 365 experience is desirable but not essential 
  • Able to handle pressure and work to tight deadlines
  • Excellent attention to detail 
  • Confident to chase clients and internal stakeholders from senior operational teams
  • Proven experience of working to Cash Collection targets and reducing bad debt
  • Great communication skills
  • Strong problem solving skills
  • Confident using the phone in a busy fast paced role
  • Prior credit control experience is essential


How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.


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