Membership Coordinator

2 weeks ago


London, Greater London, United Kingdom Eight Club London Full time £40,000 - £60,000 per year

Company Description

Eight Members Club is a luxury lifestyle Private Membership Club located in the heart of the City of London. With locations in Moorgate and Bank, the club features stylish bars, lounges adorned with art, private meeting rooms, a rooftop terrace with stunning city views, and a world-class health and fitness facility, Eight Core. Members enjoy complimentary meeting room access, high-speed Wi-Fi, and a vibrant social calendar. The club also offers Virtual Office packages, providing a prestigious London address for business needs.

Role Overview:

The Membership coordinator will be responsible for managing all aspects of the membership experience, from leads to retention, ensuring our members receive exceptional service and value. This role will involve strategic planning, relationship building, and operational oversight to grow membership numbers and enhance member satisfaction.

Key Responsibilities:

  • Develop and implement membership strategies to drive growth and retention.
  • Manage membership enquiries and the onboarding process.
  • Maintain and update membership records accurately.
  • Build and nurture relationships with existing and prospective members.
  • Work closely with marketing and events teams to deliver member engagement activities.
  • Monitor and report on membership trends.
  • Address member queries and issues promptly to ensure high satisfaction levels.

Skills & Experience:

  • Previous experience in a membership, customer service, or account management role.
  • Excellent communication and interpersonal skills.
  • Strong organisational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficiency in membership management software or CRM systems is a plus.

What We Offer:

  • Competitive salary and benefits.
  • Supportive, friendly working environment.
  • Opportunities for professional development.
  • Chance to make a real impact on member experience and company growth.


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