Membership Coordinator

Our mission has become even bigger Our mission is to build the next generation of great British companies - by unlocking the ambition and ability of CEO's to build extraordinary businesses through the power of peer-to-peer, meaningful connections, and transformative content, driving lasting economic impact that benefits the whole nation. 

Business Leader is a purpose lead organisation dedicated to empowering CEOs of established mid-sized businesses across the UK to unlock their full potential. Our mission is to double the number of large businesses in the UK from 7,500 to 15,000 over the next 5 years.  Through our comprehensive platform - which includes a leading magazine – Business Leader, insightful podcasts, dynamic events, and a robust community of CEOs and founders engaged in peer-to-peer forums - we provide unparalleled access to networks, insights, learning frameworks.  

Business Leader is a community of ambitious CEOs and Founders striving for business growth, connection and learning. We are committed to unlocking potential, enabling collective learning and driving economic growth. Uniquely focussed on supporting Founders and CEOs of medium sized businesses, we provide carefully curated CEO Peer Forums, a network of ambitious CEOs and Founders and access to relevant business content, media, events and services.

The Membership Coordinator plays a key role in supporting the Membership Experience team to deliver a seamless member experience. This position ensures the smooth running of membership operations, effective communication with members, and high-quality coordination of processes and services. It offers a clear development pathway for individuals looking to build a career in membership management, customer experience, or operations.

Location:
Kings Cross, London. 3 days working in the office.

What You'll Do:

• Provide high-quality administrative and operational support across all aspects of the membership journey, including processing contracts, invoices, renewals, and cancellations.
• Manage shared inboxes to handle member, facilitator, and coach enquiries promptly and professionally.
• Manage the Gallup CliftonStrengths platform, issuing survey links, cor-ordinating responses and generating team reports for members.
• Support deliver of Member Masterclasses including administration as required.
• Respond to member queries via email, phone, and digital platforms, delivering an exceptional level of service at every interaction.
• Maintain and update accurate member data within the CRM system to ensure efficient record-keeping and reporting.
• Support the preparation and delivery of membership communications, such as newsletters, announcements, and event reminders.
• Coordinate logistics for member forums, webinars, coaching sessions, and facilitator training.
• Assist in gathering and analysing member feedback through surveys and digital forms to inform service improvements.
• Collate and share member stories, achievements, and updates from LinkedIn and other channels.
• Work collaboratively with colleagues across departments to maintain alignment, consistency, and operational efficiency.
• Contribute to ongoing process improvement by identifying opportunities to enhance the member journey and internal workflows.
• Support development of the Member Programme, coordinating meetings, diaries, content sharing and delivering actions as required.

Who Are You:

We're looking for an organised, proactive, and people-oriented individual who takes seek opportunity, adapts to changing priorities and takes pride in delivering excellent service and keeping operations running smoothly.

• Strong administrative and organisational skills, with excellent attention to detail.
• Confident communicator, both written and verbal, with a friendly and professional manner.
• Previous experience in a customer service, membership, or administrative role.
• Ability to build positive relationships and work collaboratively with colleagues, members, and external partners.
• Able to manage multiple priorities, stay calm under pressure, and meet deadlines.
• A proactive mindset, with a genuine interest in helping others and improving processes.

Desirable:

• Experience within a membership organisation or customer-facing environment.
• Familiarity with tools such as Microsoft Outlook, Excel and HubSpot.

What We Offer:

• Competitive salary.
• Opportunity to work with top-tier CEOs, investors, and business leaders.
• A highly entrepreneurial environment where you can shape the growth of Business Leader's commercial strategy.
• Access to exclusive events, industry insights, and networking opportunities.
• A dynamic, collaborative team committed to driving meaningful impact.