Drivers Medical Support and Allocation Operational Leader

430707 Drivers Medical Support and Allocation Operational Leader

Driver and Vehicle Licensing Agency

Apply before 11:55 pm on Sunday 26th October 2025

Location:
Birmingham, Swansea (Hybrid)

Salary:
£35,663 - A Civil Service Pension with an employer contribution of 28.97%

Contract Type:
Permanent – Flexible working, Full-time, Job share, Part-time

As the Drivers Medical Support and Allocation Operational Leader you will provide strategic and operational leadership across three operational support teams within the Drivers Medical function, ensuring the effective delivery of work allocation, quality assurance, and business support services.

You will have direct line management responsibility for three Executive Officers (EOs) and their respective teams.

The role requires a strong command of management information (MI), which is used daily to monitor performance, inform work allocation decisions, and identify trends in quality and service delivery. You will lead discussions on operational workflow, champion continuous improvement initiatives, and ensure all support functions operate effectively and in line with wider organisational objectives.

A key focus will be on driving performance, supporting staff development, and embedding a culture of accountability and service excellence. The role also demands a proactive approach to problem-solving, stakeholder engagement, and business planning to ensure high-quality, consistent support to frontline operations.

Top Responsibilities

To lead and manage the area to:

• Support the achievement of customer service targets.
• Achieve internal targets and standards.
• Improve efficiency and effectiveness.
• Support the delivery of business change processes.
• Review and improve current procedures.
• Developing and implementing business change processes.
• Collate, review, monitor, and interpret relevant data and information, reporting outcomes to relevant parties.
• Develop and maintain working relationships with customers and stakeholders
• Plan and apply resource and budget effectively.

Benefits

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

About you

To be successful in this role you will need to have the following experience:

• Operational experience of leading a multi skilled area.
• Resilience under pressure in a fast-paced operational environment.
• Communication skills, both verbal and in writing with the ability to build and maintain strong working relationships.
• Strong analytical skills, with the ability to interpret MI, identify trends, and clearly report findings to inform decision-making.

You will be a confident individual and will have a strong operational focus, putting the customer at the heart of everything you do. You will display enthusiastic and passionate behaviour around delivering a world class service to customers.

You'll also have excellent leadership skills to be able to work with team members to set priorities, create clear plans and manage all work to meet the needs of the customers and the business. As a leader you will need to develop an innovative culture; where shared vision, collaboration, and learning from mistakes enables continuous improvement.

How to Apply

Read the full job description and apply here

This vacancy closes at 23:55 on Sunday 26th October 2025