People Operations Team Leader

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We're full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we're equipped and ready to meet it. We live our values, we're purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We're ambitious for our clients, our communities – and for you. Whether you're starting out on your career or well established, whether you're a lawyer or in business services. If you're looking for what's next, we are too.

What to expect

For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. Not least yours. It's energetic, fast-moving and there's always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and for what's next, will ensure you thrive too.

Our team

A fantastic opportunity has arisen for a People Operations Team Leader to join the People Services Team within the People Operations team based in Birmingham city centre. This is a hybrid role, with a current requirement of working 3 days on site in the Birmingham Office.

Eversheds Sutherland prides itself on being a great place to work. The People Operations team is a HR Shared Service which is at the very heart of the employee experience. You will work as part of a professional and energetic team that is at a pivotal point of change, introducing new technology to enhance our HR service delivery. You can expect to get involved right across the spectrum of HR activity to make a real difference to our business. You can expect to achieve professional satisfaction by using your skills to the full.

Role and key responsibilities

The role of the People Operations Team Leader will be to drive service excellence and data accuracy within the Onboarding & Admin Hub, ensuring key deliverables are met. Having previous experience working within a HR Service Function, you will have strong experience of HR systems, policy and procedures. You will also provide direct line management to 4-5 People Operations Administrators.

You will be expected to work closely with the other hub team leaders and will need to have an excellent ability to manage relationships and expectations.

You will be responsible for a variety of People Operations Team Leader activities which will include and not limited to:

• Direct line management of 4-5 People Operations Administrators
• Working collaboratively with all People Operations Team Leaders within the People Services team
• Become the subject matter expert in the Onboarding & Admin hub and represent the team
• Oversee and monitor the internal ticketing system, ensuring high priority tickets are actioned in a timely manner
• Delegating tasks to team members and supporting team members with prioritisation
• Managing the relationship with our employment screening provider matrix security watchdog, ensuring we are working collaboratively
• Producing weekly reports to support the business and People Management Team
• Ensuring all tasks are processed in a timely manner and a seamless onboarding experience for our employees
• Managing projects and overseeing project work that is processed by the team
• Quality check data entry carried out by the team and providing team members with real time constructive feedback
• Enhancing current processes to ensure we deliver service excellence
• Upskilling and coaching team members to deliver a customer centric HR service
• Investigating escalations and queries as required
• Responding to queries and requests as required

Skills And Experience
We are looking for:

• Attention to detail is a key fundamental part of this role, with the ability to prioritise and manage high volumes of work, maintain quality and accuracy and provide excellent service delivery
• Ability to manage own time effectively
• Ability to work at pace
• Able to put the employee experience at the heart of all tasks
• Fantastic organisational skills and ability to multi-task
• Proactive, willing to challenge and have the confidence to identify and recommend changes and improvements
• Experience of working in a fast paced team, ideally globally and in a HR Service Centre environment
• Sound experience of working within a team handling a high volume of work
• Excellent communication skills, including high quality of written English
• Ability to think on your feet and look for solutions to challenges
• An understanding of HR Service Function is a distinct advantage
• Experience of working at team leader/supervisor level is a distinct advantage
• Experience in using Onboarding systems/integrated modules is a distinct advantage
• Experience in managing employment screening process in a regulated environment is a distinct advantage
• Good stakeholder management experience
• Good working knowledge of Word and Excel

Key competencies

• Commitment to excellence
• Strong attention to detail
• Decision making
• Communication
• Results orientation
• Problem solving
• Planning and Organisation
• Methodical Approach
• Resourcefulness

What's in it for you?

At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.

• We're fair, transparent and equitable
• We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance
• We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working
• We support your health and performance through our dental, healthcare and wellness support
• We support everything you are and all you bring through our powerful commitment to diversity and inclusion
• We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs
• We provide experience and opportunity through international and cross-function exposure
• We provide an opportunity to give back through our pro bono work and community engagement
• We help you plan ahead through retirement planning, insurance and assurance

Diversity & Inclusion
At Eversheds Sutherland, "Inclusive" is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients' goals: together.

We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.

Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.

For you,
For your success.