Project Support Worker

Project Support Worker - Jenkins Project, Leicester

Join Freeva as a Project Support Worker and make a meaningful impact in our community We are seeking a motivated and enthusiastic individual to provide essential administrative support to our dedicated team. In this role, you will manage client referrals, liaise with local authorities, and ensure timely communication with clients and stakeholders. With a commitment to confidentiality and a proactive attitude, you will help us deliver our vital services to survivors and those in need. We offer a supportive work environment, opportunities for professional development, and a salary of £24,256 per annum, plus a 3% employer's contribution. If you are passionate about making a difference and have the skills to support our mission, we would love to hear from you. Apply today and be part of a team that values collaboration, respect, and excellence.

Main purposes of the post

• To provide efficient and effective administrative support to The Jenkins Project, The YP Project and the Counselling team.
• To undertake administrative tasks associated with meetings, appointments and correspondence, client need and monitoring (inc. booking rooms, arranging appointments, taking and distributing minutes, receiving phone calls, clients and visitors, taking referrals over the phone and inputting data to various systems)
• To assist with monitoring and evaluation of the project.
• To input referrals received onto various systems, and ensure the referrals are complete and all required data is inputted.
• To support in the preparation for group delivery, training delivery and other organisational requirements.
• To take client referrals, manage incoming enquiries and liaise with local authority practitioners and other professionals to create case records.
• To support the provision of timely contact with clients to introduce the services
• To support promotion and awareness raising of the services

Main duties

• Collecting, collating and inputting data for quarterly and monthly reports and evaluations.
• Attendance at some meetings to take minutes
• Dealing with confidential information with regards to the project, in a sensitive and appropriate manner.
• Supporting the teams in communicating with clients in a timely manner in accordance with procedural requirements.
• Processing referrals made to The Jenkins Project, The YP Project and the Counselling Service and liaise with stakeholders to ensure correct information is received.
• Answering The Jenkins Project / YP Project and Counselling Service phone line and answer machine and dealing with enquiries accordingly.
• Maintenance of computerized systems.
• To assist project workers, service manager and head of services in a variety of tasks to ensure the smooth day to day running of the project.
• To undertake administrative tasks associated with meetings, appointments and correspondence, client need and monitoring (inc. booking rooms, arranging appointments, taking and distributing minutes, receiving phone calls, clients and visitors, taking referrals over the phone and inputting data to various systems)
• To assist with monitoring and evaluation of the project.
• To input referrals received onto various systems, and ensure the referrals are complete and all required data is inputted.
• To support in the preparation for group delivery, training delivery and other organisational requirements.
• To take client referrals, manage incoming enquiries and liaise with local authority practitioners and other professionals to create case records.
• To support the provision of timely contact with clients to introduce the services
• To support promotion and awareness raising of the services

How to Apply

Please download and complete an application form from the Freeva website

Job Type: Full-time

Pay: £24,256.00 per year

Benefits:

• Additional leave
• Company pension
• Flexitime
• Sick pay

Application question(s):

• Whilst hybrid working is available (following completion of probation period), you will regularly be required to attend the Freeva office in Leicester. Please confirm that this is understood.

Work authorisation:

• United Kingdom (required)

Work Location: In person