Visitor Experience Officer

1 week ago

High Wycombe, Buckinghamshire, United Kingdom STOWE SCHOOL Full time
Visitor Experience Officer

Contract type: Permanent

Hours of work: 30 hours per week, Thursday - Sunday (including Bank Holidays within these days), with one weekend off per month. Occasional evening work may be required.

Salary: £25,000 per annum (FTE)

Closing date: 9thNovember 2025

Interviews expected: Wednesday 19th and Friday 21st November 2025

Location: Buckingham, Buckinghamshire

Job Overview

We are excited to be recruiting a Visitor Experience Officer. This is a fantastic opportunity to play a key part in supporting the visitor operation of the Stowe House Preservation Trust.

In this role, you'll ensure that every visitor enjoys a memorable and inspiring experience. From welcoming guests, running the visitor offer and overseeing public programme events, to supporting volunteer teams and acting as Duty Manager, you'll be at the heart of our visitor offer. We're looking for an enthusiastic and proactive individual who thrives in a busy, people focused environment and has a genuine love of heritage sites.

What you'll do

  • Deliver a warm and engaging welcome to every visitor.
  • Oversee the smooth daily running of the visitor operation.
  • Act as Duty Manager, ensuring high standards of safety and customer service.
  • Support, motivate, and lead volunteer teams.
  • Assist with the organisation and delivery of public programme events.

What we're looking for

  • Proven face-to-face customer service experience with a proactive and positive approach.
  • Strong communication skills and a genuine passion for working with people.
  • Confidence with IT systems and a willingness to learn new ones.
  • Experience with EPOS/ticketing systems, retail, or cash handling (desirable but not essential)

What we offer

This is a unique opportunity to become part of Stowe's 300-year history and help share its stories with a wide range of audiences. We'll provide full training and support to help you thrive in this varied and rewarding role.

To find out more about the role please read the full job description here. You may find out more about Stowe House by clicking here.

The Stowe Groupl is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers, the Disclosure and Barring Service and an online background check with our 3rd party provider SP-Index.

To apply now , please download the application form for this job here.We look forward to receiving your application.

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