Customer Service and Logistics Intern

No Relocation Assistance Offered
Job Number # Surrey, England, United Kingdom

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

Position: Customer Service and Logistics Intern
Reports to: Director CS&L
Location: Woking, UK (4 days per week on site)

Duration: 1 year internship

At Hill's Pet Nutrition, we have a purpose. Every day, around the world, we transform the lives of millions of pet families through groundbreaking innovation and outstanding nutrition.

Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hill's mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition that's a step ahead, so pets and pet parents can enjoy every day together.

We are a dynamic and passionate team with big dreams and big opportunities for those who join our mission. Our well-established team is highly motivated and driven to help transform the lives of pets. We're part of the wider Colgate-Palmolive family, offering a dynamic and supportive environment with excellent opportunities for career growth. 

What you will be doing

An excellent opportunity to be part of a friendly, dynamic team within an international organization. We are looking for analytical minded, enthusiastic, and professional individuals to provide excellent customer care alongside completing a high standard of administration. Full training and support will be provided on the following:

• Manage Hill's Customer Enquiries and support the Logistics team in daily tasks.

• Support the daily operations of the digital tools and Hills Loyalty Programmes.

• Handle the Order to Invoice process within Hill's Best Practice standards.

• Be accountable for successful order management and supervising all aspects of the customer service process to assure timely deliveries to Customers.

Our intern will work in a friendly and inclusive work environment. You will receive training and ongoing support in the role.

You will be responsible for

• Responsible for supporting day to day Hill's Loyalty and Staff Feeding Programmes

• Liaise with customers via email or telephone

• Managing and following up on enquiries from customers to ensure they are resolved 

• Collaborate with internal teams to investigate and resolve order management and delivery issues

• Use SAP order processing and fulfillment applications to handle and efficiently complete the order to invoice process while minimizing manual intervention.

• Investigate and resolve order management inquiries and delivery issues

• Participate in promotional strategies on Hill's Vetshop

• Update weekly reports 

• Supporting the Customer Service and Logistics team in day to day tasks

What you will bring to the team

• Excellent communication skills (written and verbal) are essential for this role

• A University Degree would be an advantage

• Excellent computer literacy (Google Suite, Excel)

• High level of accuracy for entering data and attention to detail are crucial

• Excellent time management skills

• Thrives in a customer facing role and takes ownership of your own workload

• Ability to communicate effectively with internal and external contacts

If you want to join a group of passionate people and make an impact, we would love to hear from you. Hit apply and submit your application.

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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