Customer Service International

7 days ago

London, Greater London, United Kingdom Shaw Industries Full time £30,000 - £50,000 per year

Job Title

Customer Service International

Position Overview

.

As a CSR you will work within the Commercial Customer Service sector supporting the EMEA businesses. You will ensure that all customer contacts are dealt with effectively and courteously. This will include processing orders, preparing correspondence, and responding to enquiries as requested by the customer, sales, marketing, and customer service management team.

As a Shaw Representative, you will strive to deliver a world class customer experience with a strong focus on First Contact Resolution. You will display a professional can-do attitude while interacting - multiple times a day - with key customers. You will take ownership of customer support through detailed follow-up from order processing to delivery of the product with a focus on continuous improvement.

Responsibilities:

  • Perform all order entry, maintenance, and enquiries along with other duties as assigned.
  • Communicate with customers to confirm order and delivery details
  • Communicate with transportation partners to ensure accurate and reliable delivery of goods to the customer
  • Monitor orders and inventory positions as needed to maximize service and reduce inventory and inventory handling costs.
  • Analyze stock positions and proactively address concerns for customers
  • Responsible for the resolution of routine questions and problems in a timely manner, provide alternative suggestions to satisfy customer requirements when necessary
  • Must make sound decisions based on customer, company and employee needs, while ensuring compliance with department and company policies and procedures
  • Seek to understand and anticipate the unique needs of customers
  • Responsible for maintaining a professional relationship with customers
  • Create a positive customer experience through professionalism, knowledge, and effort by creating a climate in which the customer has confidence in all that we do.
  • Retain knowledge of and understand the requirements provided for the performance of all duties. Share best practice with other team members
  • Analyze job related information and make decisions based on previous experience.
  • Use good judgement to control call interaction and strive for First Contact Resolution
  • Personally promote a positive work environment by exemplifying honesty, integrity and passion
  • Professionally represent the company brand in all interactions and correspondence
  • Process sample requests from customers, architects, designers
  • If required, send samples to customers, architects, and designers for the region.

Qualifications:

  • A desire to deliver world-class customer service
  • Strong attention to detail
  • Clear, professional and concise communication skills; written and verbal.
  • Must have proficient adaptable computer skills
  • Basic mathematical skills
  • Excellent organizational and time management skills
  • The ability to think outside the box

Desired Qualifications:

1-2 years Customer Service experience - within a sales or service environment

Required Competencies:

  • Communicate Effectively
  • Build Customer Satisfaction
  • Manage Work
  • Learn & Apply

Shaw will be offering:

Competitive salary package including pension allowance

Travel allowance

Ability to work remotely

Work Shift

7.5 hour day shift Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

  • Customer Service and Logistics Intern

    2 weeks ago

    London, Greater London, United Kingdom BSBF Full time £23,000 - £30,000 per year

    No Relocation Assistance OfferedJob Number # Surrey, England, United KingdomWho We AreColgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a...

  • Brand Development Intern

    5 days ago

    London, Greater London, United Kingdom TGP International Full time £25,000 - £32,000 per year

    The Brand Development Intern role is to partake in the world class standard within brand development. They will support on brand development projects at TGP International with oversight from the brand development management team. As well as client projects, Brand Development Interns will partake in other departmental projects to ensure the delivery of 360...

  • Internal Auditor

    2 weeks ago

    London, Greater London, United Kingdom Markel International Full time £30,000 - £60,000 per year

    Looking for a role that will have a meaningful impact in on our internal audit function?We are looking for an individual to coordinate reviews and assess the design and effectiveness of internal controls over insurance operations.What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do...

  • Customer Services Advisor

    2 weeks ago

    London, Greater London, United Kingdom Service Care Solutions Full time £20,000 - £30,000 per year

    A client within the Public Sector based inCheshireis currently recruiting for aCustomer Services Advisor to join theirCustomer Services Teamas soon as possible. The client is offering a full-time, temporary position on an ongoing basis with the ideal candidate having experience of working within alocal authority call centre or customer service...

  • Head of Internal Communications

    7 days ago

    London, Greater London, United Kingdom Eurostar International Full time

    The Head of Internal Communications is a unique and central role at the heart of Eurostar's iconic brand and operation, responsible for internal communications for team members in the UK, Belgium, France and the Netherlands.You'll act as an advisor to the Executive Committee and ensure that employees, particularly frontline, non-desk-based teams, are...

  • Head of Internal Communications

    7 days ago

    London, Greater London, United Kingdom Eurostar International Full time

    The Head of Internal Communications is a unique and central role at the heart of Eurostar's iconic brand and operation, responsible for internal communications for team members in the UK, Belgium, France and the Netherlands.You'll act as an advisor to the Executive Committee and ensure that employees, particularly frontline, non-desk-based teams, are...

  • Intern, Customer Success

    20 hours ago

    London, Greater London, United Kingdom Symphony Full time

    About us @SymphonyWe've spent the last 10 years building a communication and markets technology company, powered by interconnected platforms: messaging, voice, directory and analytics. Over 1000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection, end-to-end encryption and resilient...

  • Customer Success Intern

    7 days ago

    London, Greater London, United Kingdom Bryozoan Full time £25,000 - £40,000 per year

    Customer Success Intern (AI Sales Platform)Location:Remote / HybridDuration:3–6 months (with potential to convert to full-time)Start Date:ASAPAbout UsWe're an early-stageAI SDR Platform thathelps B2B sales teams & founders automate outreach, personalise engagement at scale, and close more deals with less manual effort. Our mission is to make sales...

  • International Sr. Solutions Architect

    3 days ago

    London, Greater London, United Kingdom SHI International Corp. Full time £80,000 - £150,000 per year

    About UsSince 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.Over 17,000 Organizations Worldwide Rely On SHI's Concierge Approach To Help Them Solve What's Next. But The Heartbeat Of SHI Is Our...

  • Research Intern

    7 days ago

    London, Greater London, United Kingdom Global Social Service Workforce Alliance Full time £20,000 - £25,000 per year

    Company DescriptionThe Global Social Service Workforce Alliance is an inclusive, representative network of members working together to build a world in which a well-planned, developed and supported social service workforce is better able to address the needs of at-risk individuals and communities. The mission of the Alliance is to promote and strengthen the...