Complaints Administrator

2 weeks ago

London Bridge Station, United Kingdom HYDE HOUSING ASSOCIATION Full time £20,000 - £26,000 per year

Complaints Administrator

Park Street or Chichester

Up to £26,000

Hyde is looking to recruit a Complaints Administrator.

As a Complaints Administrator at Hyde, you will be working within the Customer Experience team to assist in the effective coordination, management, and monitoring of complaints, Housing Ombudsman cases, and Elected Representative enquiries. This role can be based at either our Park Street or Chichester office.

Responsibilities
  • Administer and process new complaints received through various channels, ensuring timely acknowledgment and assignment for investigation.
  • Respond to customer queries regarding complaints, offering reassurance and guidance on the complaints process.
  • Support early resolution efforts to prevent unnecessary escalation.
  • Accurately record and maintain complaint data in internal systems and generate reports as needed.
  • Liaise with internal teams and contractors to track investigation progress and ensure timely responses.
  • Assist with Housing Ombudsman cases, including managing case allocations, collating evidence, and issuing responses within deadlines.
Skills and Experience Required
  • Previous administrative experience is essential.
  • Experience in complaint handling is desirable but not essential (experience from other industries will be considered).
  • Strong organisational skills with the ability to manage multiple tasks and deadlines.
  • Excellent communication skills, both written and verbal.
  • Ability to provide customer-focused support, particularly in sensitive or challenging situations.
Benefits
  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we're committed to cultivating an inclusive workplace that reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability-confident employer, and we are here to support you with any reasonable adjustments you may need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

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