Complaints Administrator
2 days ago
Complaints Administrator Park Street or Chichester Up to £26,000 Hyde is looking to recruit a Complaints Administrator. As a Complaints Administrator at Hyde, you will be working within the Customer Experience team to assist in the effective coordination, management, and monitoring of complaints, Housing Ombudsman cases, and Elected Representative enquiries. This role can be based at either our Park Street or Chichester office. Responsibilities Administer and process new complaints received through various channels, ensuring timely acknowledgement and assignment for investigation. Respond to customer queries regarding complaints, offering reassurance and guidance on the complaints process. Support early resolution efforts to prevent unnecessary escalation. Accurately record and maintain complaint data in internal systems and generate reports as needed. Liaise with internal teams and contractors to track investigation progress and ensure timely responses. Assist with Housing Ombudsman cases, including managing case allocations, collating evidence, and issuing responses within deadlines. Skills and Experience Required Previous administrative experience is essential. Experience in complaint handling is desirable but not essential (experience from other industries will be considered). Strong organisational skills with the ability to manage multiple tasks and deadlines. Excellent communication skills, both written and verbal. Ability to provide customer‑focused support, particularly in sensitive or challenging situations. Benefits A fantastic pension Life assurance Great holidays An award‑winning flexible benefits package Volunteering days Diversity and inclusion are integral to the Hyde Group. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we’re committed to cultivating an inclusive workplace that reflects our customer profile and where everyone is proud to be unique. Hyde is a disability‑confident employer, and we are here to support you with any reasonable adjustments you may need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified. #J-18808-Ljbffr
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Complaints Administrator
1 week ago
Greater London, United Kingdom Daniel Owen Ltd. Full timeComplaints Administrator. Based in Whitechapel. Permanent. Office based. 42.5 hours per week. £30,000 per annum.Key ResponsibilitiesSupport the PPM Supervisor by raising PPM tasks & follow on works while updating work notes accordingly.Handle all paperwork from engineers which may need scanning or laminating for physical logs. This includes health and...
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Complaints Administrator
2 weeks ago
Greater London, United Kingdom Lendable Full timeJoin to apply for the Complaints Administrator role at Lendable About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: One of the UK’s newest unicorns with a team of just over 600 people Among the...
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Complaints Administrator
1 week ago
Bromley, Greater London, United Kingdom Daniel Owen Ltd Full timeComplaints Administrator 42.5 hours per week £30K per annum Based out of Whitechapel and Bromley £30,000 per annum Based out of Whitechapel 3 days per week & Bromley up to two days per week when required Key Responsibilities Support the PPM Supervisor by raising PPM tasks & follow on works while updating work notes accordingly. Handle all...
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Complaints Resolution Administrator
1 week ago
Greater London, United Kingdom Daniel Owen Ltd. Full timeA leading administrative services company in the Greater London area is seeking a Complaints Administrator to provide support in handling client complaints and administrative tasks. The ideal candidate must have experience in an administrative role, strong organizational and communication skills, and a proficiency in Microsoft Office. This position is...
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Complaints Administrator
1 week ago
London, United Kingdom Hamilton Woods Full timeComplaints Administrator 2-3 months + £18 Umbrella ph Leyland, Lancashire Hamilton Woods Associates are currently working on behalf of a housing association, who are recruiting for a Complaints Administrator to join their team on an initial temporary basis The main purpose of the role will be to provide administrative support to their property services team...
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Complaints Administrator
7 hours ago
London, United Kingdom The Hyde Group Full time**London Bridge** **£24,000 - £26,000** Hyde is looking to recruit a Complaints Administrator. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent...
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Complaints Administrator
4 days ago
London, United Kingdom Cleantech Full time**What's involved with this role**: Ref number**:Islington RQ1456821** **A Complaints Administrator/Customer Solutions Officer is needed for the Homes and Neighbourhoods teams** to be responsible for a caseload of complaints and member’s enquiries for the Homes and Neighbourhoods department under the Corporate Complaints Procedure. **_You should have at...
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Complaints Administrative Officer
7 hours ago
London, United Kingdom Fox Morris Group Full timeHYBRID WORKING Fox Morris are working with City of Westminster Council in relations to finding a Complaints Administrative Officer to start work ASAP! **Responsibilities** - As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of Westminster City Council's offices, for a minimum of three days per...
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Administrative Officer
2 days ago
London, United Kingdom Deekay Technical Full timeMust have housing experience As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of Westminster City Council's offices, for a minimum of three days per week. Your responsibilities will encompass logging new complaints, processing compensation claims, and responding to complaints and enquiries from...
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Customer Complaints Administrator
1 week ago
London, United Kingdom Barchester Healthcare Full timeAn exciting opportunity for a Customer Complaints Administrator to join the Barchester family on a FTC for 12 months. Offering a hybrid working environment, office based in Finsbury Square, London and working from home. The Customer Complaints Administrator is a key member of the Complaints Team working within the Customer Experience function to support...
