Complaints Administrator
2 weeks ago
On behalf of M&G, AMS are looking for a Complaints Administrator based fully remotely, United Kingdom.
**We are AMS.**
We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces.
Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.
**We are currently working with our client, M&G.**
At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovationto develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver resultsand keep it simple.
**Job description - the role**
The Complaints team at M&G Wealth Platform are looking for a Complaints Administrator
The role will support the Complaints Team Leader, Complaint Officers and Technical Complaints Officers to ensure the Complaints team works efficiently and effectively within regulatory deadlines.
**As a Complaints Administrator you will be responsible for**:
- Identifying complaints passed to the team
- Logging complaints onto the complaint resolution system
- Managing the mailbox, ensuring that all correspondence is identified and allocated in a timely manner
- Managing incoming telephone calls to the team, updating or assisting callers as appropriate
- Linking in with other areas of the business to support the identification and resolution of complaints
- Financial services administrative experience (experience of Respond would be a distinct advantage)
- Experience of working with MS Office and Outlook
- Good communication and letter writing skills
- Experience of working within a close knit team
- A friendly, confident telephone manner
**_The IR35 status of this assignment will be assessed following the selection process and prior to confirmation of assignment offer._**
Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business
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