National Account Manager

As a
National Account Manager
, you'll play a key role in driving John West's growth within the
Discount and Convenience channels
. You'll own and deliver strategic customer plans, strengthen partnerships, and translate commercial insights into real business results.

This is an exciting opportunity to join a dynamic team at our Liverpool office and make an impact in a fast-paced, collaborative environment.

Your Responsibilities:

• Develop and deliver ambitious strategic customer plans aligned with our commercial scorecard.
• Take P&L ownership of your accounts, ensuring delivery of volume, value, and profit targets.
• Build strong, cross-functional relationships with customers and internal teams to grow brand visibility and performance.
• Lead joint business planning (JBP) and performance reviews with customers.
• Partner with Marketing, Category, Finance, and Supply Chain teams to execute brand and category initiatives.
• Manage trade investment budgets to maximise ROI for both John West and the customer.
• Drive effective forecasting, evaluation, and reporting to ensure accuracy and business alignment.

Why Choose Us?

• Our Values
  : We believe our values set the culture within the organization and they are so important to us. We are a team of passionate, humble, and respectful individuals driven by a responsible, collaborative, and innovative approach to our work.
• Collaborative Environment:
  At John West, you'll join a team-oriented environment where you'll work alongside Marketing, Sales, and Supply Chain experts. Our collaborative culture brings together diverse perspectives, helping you grow and succeed through shared expertise and innovative
• Meaningful Impact:
  In this role, you'll have the opportunity to make a real difference. Your contributions will directly support our growth objectives, enhance customer relationships, and strengthen our brand's presence in the market, allowing you to see the results of your work in action.
• A new chapter for your career:
  We believe in nurturing talent. You'll have access to ongoing learning opportunities and mentorship, empowering you to advance your skills, broaden your expertise, and grow within a John West and Thai Union Group.

About You:

• Proven FMCG experience, ideally within or closely supporting a sales function.
• Strong numerical, analytical, and commercial acumen.
• Exposure to account management or customer-facing roles, such as Account Executive, Buyer, or Category Assistant.
• Understanding of branded business dynamics and collaboration with marketing.
• Passion, energy, and resilience to succeed in a fast-moving environment.
• Excellent communication and relationship-building skills.
• A proactive, hands-on mindset and a true team player attitude.

About Us

John West Foods is part of Thai Union, who are committed to "Healthy Living, Healthy Oceans." With a focus on health and wellbeing across our portfolio, John West fits perfectly as we have been delivering natural protein powering body and mind since 1857. We take our responsibility to sustainable fishing and the marine environment seriously – in 2016 Thai Union launched SeaChange – our strategy for looking after the oceans and managing our waste, our responsibility to our people working around the globe and the communities we work with. We set ourselves and our peers some challenging targets to be more sustainable and we're making great progress.

Our values drive how we approach our work and engage with our people and customers. These values are to be passionate, humble, respectful, responsible, collaborative and innovative. We do great work, the right way, in challenging times, but we have a strong team that gets the job done.

Our people are full of positivity, resilience, fortitude and humour. We are committed to creating an inclusive work environment where everyone feels valued and recognized for who they are. This is a critical component of our success. Each of our employees adds value to the company regardless of gender, education, religion, origin, nationality, disability or age.

What we can offer you

• A competitive salary (dependent on experience)
• 4 days in the office and up to 1 day at home
• 27 days holiday plus bank holiday (the ability to purchase an additional 3 days annually)
• Discretionary bonus (based on company and personal performance)
• A defined contribution pension scheme (maximum employer contribution of 7%)
• Private Medical Insurance – individual membership paid for by John West
• Life Insurance
• Flexible Benefits – gym discount, cycle to work, holiday buy, wellbeing at home, flex pot into pension etc
• Employee Assistance Programme – which provides support to help you navigate personal or work related challenges
• 1 day paid volunteer day
• Annual awards (linked to John West values, company and team events)

Next Steps

If you're passionate about making a difference and thrive in a collaborative setting, we'd love to hear from you

We will review your application and if we think you meet the criteria of the role, we will reach out.

You will have a call with one of our recruitment team and then if we move to the next stage, we will set up an interview with your potential new manager either face to face or via Teams. Final stage interviews are usually face to face.