Service Desk Scheduler

2 weeks ago

Reading RG LT, United Kingdom Holistx Full time £24,000 - £28,000 per year

Scheduling Support / Service Desk Coordinator

Location: (commutable from Reading, Maidenhead, Bracknell, Slough, Wokingham)

Contract: 6-month Fixed Term (potential for extension or permanent role)

Salary: £26,000 – £28,000 per annum (depending on experience)

Shift Patterns: Rotating shifts between 07:00–15:30, 08:30–17:00, and 11:30–20:00

About the Role

We're working with a growing technology services provider who deliver nationwide maintenance and support to major IT and infrastructure clients.

This position plays a vital role in their operations team, ensuring engineers, equipment, and parts are efficiently coordinated through the company's scheduling system.

This is not a helpline or triage helpdesk role. It's a scheduling-focused position where you'll manage incoming service tickets, allocate engineers, arrange parts, and keep everything running smoothly behind the scenes.

Key Responsibilities

  • Manage and schedule incoming service tickets using ServiceNow
  • Assess each job to determine if parts or engineer attendance are required
  • Coordinate engineers' workloads and availability, ensuring service levels are met
  • Liaise with internal teams, suppliers, and clients to confirm details and progress updates
  • Log and maintain accurate records of each job from start to completion
  • Support the dispatch of replacement parts and ensure timely delivery to engineers
  • Prioritise tasks and maintain service quality in a fast-paced environment

About You

You'll thrive in a role that blends coordination, organisation, and communication. You're structured by nature, enjoy process-driven work, and take pride in keeping operations running seamlessly.

Essential:

  • Experience in a service desk, scheduling, or ticketing environment
  • Familiarity with ServiceNow or a similar ticketing system
  • Strong organisational skills with the ability to manage multiple priorities
  • Excellent communication and attention to detail
  • Confident liaising with engineers, technical staff, and clients

Desirable:

  • Experience scheduling engineers or coordinating maintenance/field-based teams
  • Knowledge of logistics, engineering admin, or facilities coordination
  • Understanding of SLA-based service delivery

Why Join

  • Work within a collaborative and supportive operations team
  • Opportunity to progress into a longer-term position based on performance
  • Gain exposure to large-scale service operations in a national technology environment

Job Type: Fixed term contract

Contract length: 6 months

Pay: £24,740.21-£29,216.48 per year

Benefits:

  • On-site parking
  • Work from home

Application question(s):

  • Do you have experience in service desk co-ordination?
  • Do you have experience organising engineers and parts within the service desk environment?
  • Are you comfortable commuting to this job's location?
  • Do you have experience with ServiceNow?
  • Are you happy with the rota and times for this position?

Work Location: Hybrid remote in Reading RG10 9LT

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