Duty Manager

1 week ago

Barnwood GL DB, United Kingdom Ultimate Warriors Full time £27,000 - £54,000 per year

Overview

We are seeking an experienced and enthusiastic part-time Duty Manager (16 or 20 hours) to lead the daily operations of our newly refurbished venue. The ideal candidate will have a background in leisure or physical activity, with exceptional leadership skills and a passion for delivering outstanding service to our visitors. As a Duty Manager, you will play a crucial role in ensuring that guests of all ages receive an exceptional experience while maintaining the highest standards of safety and efficiency.

Duties

  • Operate and supervise daily operations to ensure smooth functioning across all five departments: reception, café, kitchen, obstacle arena and children's parties.
  • Lead and motivate staff to deliver excellent customer experiences, fostering a positive and engaging work environment.
  • Handle guest inquiries, complaints, and feedback promptly and professionally.
  • Monitor your team members performance and provide training as necessary to enhance skills and service quality, providing additional support to new starters.
  • Ensure compliance with health and safety regulations, as well as company policies.
  • Maintain accurate records of daily activities, incidents, and staff attendance.
  • Assist in human resources functions including inductions, department training, and performance evaluations.
  • Act as a keyholder, fire warden, first aider, and perform end of day banking responsibilities.

Experience

  • Proven experience in a supervisory role within sport, leisure or attractions industry is essential.
  • Strong leadership skills with the ability to manage and motivate a diverse team.
  • Excellent guest service skills with a focus on creating memorable experiences for all ages, as well as actively promoting this ethos with your teams.
  • Ability to use initiative to manage your team effectively during peak and off-peak shifts.
  • Willingness to work across all departments according to business needs.
  • Confident in upholding company policies and procedures, delivering consistency alongside your fellow Duty Managers.
  • Current training or prior experience as a First Aider, Fire Warden and Food Hygiene responsibilities would be advantageous.

Hours of work

Monday (evening), Wednesday (evening), Saturdays

This role can be either 16 hours or 20 hours, able to be accommodated to educational/parental commitments. Optional additional hours are regularly available during weekends and school holidays, if desired.

If you are excited about our venue and possess the necessary skills to excel as a Duty Manager, we encourage you to apply for this opportunity. We recommend applying directly to the hiring manager by emailing your CV and cover letter to

Job Types: Part-time, Permanent

Pay: From £13.50 per hour

Benefits:

  • Casual dress
  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site parking

Work Location: In person

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