Operations Manager

At Lineage, helping to feed the world is more than a job - it's a purpose we live every day.

Lineage is the world's largest and most innovative provider of temperature-controlled logistics solutions, with over 20,000 colleagues globally.

If you open your fridge freezer, up to 20% of the products you'll see have passed through a Lineage facility. We support customers who supply schools, restaurants, and many of the UK's leading retailers by ensuring a consistent and safe food supply.

We are currently seeking an Operations Manager to lead and run our Gloucester facility.

Shift Available: Monday to Friday (08:00-16:30) with a 1-hour lunch break.

Salary: Competitive starting salary.

The role:

In this role you will:

• Lead all operational functions across shifts and departments, directing and supporting shift and department managers to achieve daily performance targets, uphold site standards, and follow procedures as set out in their job descriptions.
• Ensure full compliance with health and food safety standards, completing all necessary records for internal and external audits. You will be responsible for raising awareness of our food safety systems (HACCP) and ensuring best practices are followed throughout the site.
• Promote a safety-first culture by ensuring that all Coldstore staff operate within the company's Health & Safety and food hygiene protocols. You'll oversee adherence to company safety codes of practice at every level.
• Manage training, documentation, and compliance records, ensuring that training is completed, documented, and stored in line with company and industry standards. You'll play a key role in upholding quality accreditation standards such as CMI, STS, and EHO.
• Coordinate engineering and maintenance operations by overseeing planned service activities, managing contractors and engineers on site, and utilising tools such as the 9080 job log to prioritise and schedule maintenance effectively.
• Manage the warehouse's operational activities including budgeting, labour scheduling, space and equipment, safety and security, housekeeping, and sanitation. Ensure people, process and technology enable meeting all customer service standards.
• Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness.
• Continuously improve operational procedures such as verifying incoming and outgoing shipments, handling and moving merchandise, and maintaining warehouse inventory.
• Plan long-range labour needs based on sales forecasts and input from management.
• Facilitate the achievement of prescribed company Key Performance Indicators (KPIs) regarding cost, productivity, customer service, profits, and team members.
• • Analyse operational reports to identify trends and recommend solutions to management.
• Build and maintain partnerships with other departments i.e. Finance, HR, Sales, Continuous Improvement, etc.

What we are looking for:

• A confident and experienced leader with a proven track record in identifying, analysing, and resolving operational challenges efficiently.
• Demonstrated success in managing large-scale operations, ideally in environments that include automation or temperature-controlled logistics.
• Experience in leading, developing, and motivating large teams, preferably with experience as a second-line manager.
• Proficiency in using Warehouse Management Systems (WMS) to manage inventory, workflows, and reporting.
• Strong background in logistics, warehousing, and distribution, with a deep understanding of end-to-end supply chain operations.
• Evidence of successful people management, including performance improvement, conflict resolution, and team engagement.
• High level of IT literacy with the ability to manage compliance systems and documentation.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams and levels of the organisation.

What's in it for me?

• A permanent opportunity with a direct employer; we will not employ you through an agency.
• Opportunity to develop a career within an industry leading global company.
• Free onsite parking.
• Access to a 24/7 Employee Assistance Programme (EAP), offering confidential counselling and professional advice to support emotional well-being.
• Preferential loan and savings options available through exclusive access to a credit union.
• Financial rewards for referring successful candidates through our employee referral scheme.

Reference: INDUK

Why Lineage?

We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America.

At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world. This means working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of our team, you will be a critical link in the food supply chain.

Our shared purpose drives everything we do in all parts of our organisation, from the warehouse floor to the office. Our team members are passionate about the impact they make every single day.

We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. At Lineage we also recognise that Ex-Military, veterans, and military families have great experience with transferable skills and core values that can add significant value to our organisation.

Benefits

As a Lineage team member, we aim to provide everything you and your family need to thrive. That's why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us - plus generous financial rewards when you successfully refer new employees. This is enhanced by recognition schemes (so that your hard work won't go unnoticed), plus the chance to make your salary go even further with our cycle-to-work scheme and preferential rates for loans and savings courtesy of a leading credit union.

Your everyday wellbeing is also important to us, so we will provide you with all the protective equipment you need to be safe and comfortable at work, and you will have access to a free 24/7 employee assistance phone line, which offers confidential counselling and advice. With all of this offered against the backdrop of a fun and social environment in which you will be supported by a team who enjoy helping each other in achieving their goals, we are confident you will excel with us.