Adult Skills Trainer

General information

Job Posting Title

Adult Skills Trainer - Business Admin/Customer Service

Date

Monday, December 1, 2025

City

Bradford

Country

United Kingdom

Working time

Full-time

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

To assess learner needs/skills through pre-course assessments, develop a ILP with SMART goals to address barriers/skills needs. Deliver, outstanding, personalised, accredited/non-accredited interventions with embedded personal/social development to help prepare learners for further learning/employment/improved confidence.

Key Contacts & Relationships:

Internal

• Work as a key member of the team 

• Continuous contact and relations with all operational colleagues 

• Contact at times with representatives within other MAXIMUS operating divisions e.g. Central Division. 

External

• Employers, agencies and other stakeholders e.g Local Authorities, WYCA, DWP/JCP, NCS etc. 

Pre-course assessments and Planning:
• Administer screeners, initial and diagnostics assessments for each learner, and subsequently develop and maintain tailored ILPs (inc. action plans) to include SMART targets.
• Plan lessons effectively and ensure that activities are innovative and differentiated towards individual learners (e.g. contextualised to their personal learning goals/chosen employment sector), and that learner support is effectively assessed, reviewed, implemented, and evaluated (where required) throughout the learner's journey.
Training Delivery:
• Deliver accredited and/or non-accredited training programmes to 19+ Adults in any or some of the following subject areas (multi-disciplinary Trainers will be prioritised during selection):
O Customer Service O Business Administration

• Train, assess, motivate, mentor and support learners, assisting them to develop personal and social skills to better prepare them for work and independence. 
• Deliver outstanding teaching, learning and assessment to learners. Ensure that the curriculum provides appropriate stretch and challenge for participants. Develop resources and bespoke materials to meet the needs of learners and employers. 
• Promote, and deliver training in accordance with qualification and centre guidelines. 
• Ensure Maths, English, Digital, Soft Skills and PDBA (Personal Development Behaviour & Attitudes) themes (inc. prevent/safeguarding) are embedded into delivery as required or delivered stand alone as needed. 
• Effective additional support provided to learners with additional learning needs (e.g. SEND, ESOL) 
Supporting Learners: 
• Undertake regular and meaningful reviews with learners to ensure they remain engaged in the programme, that they are progressing well relative to their initial starting point and any emergent needs are addressed. 
Record Keeping: 
• Maintain learner records accurately, both hard copy and electronically, and ensure all evidence for all visits is readily available and accessible for audit and quality purposes. 
Caseload Management: 
• Use MIS (inc. ILR) data to track learner progress against the ILP and KPIs and address any trends towards shortfalls via one-to-ones, action plans etc. 
• Monitor learner's attendance, progression and ensure all forms of teaching, learning and assessment for each element of the qualification is completed enabling candidates to meet the criteria for achievement of the chosen qualification 
Quality Assurance: 
• Contribute towards the development, implementation and monitoring of key documents, policies and procedures e.g. Self-Assessment Reports and Quality Improvement Plans. 
• Implement any improvements identified as a result of performance reviews and internal quality assurance. 
• Take part in standardisation and team meetings and complete continuing professional development activities (inc. Observations of Teaching & Learning), as required. 
Professional Development: 
• Maintain own professional/occupational knowledge, skills and experience, including formal training/networking with fellow professionals (inc. self-reflection). 
• Encourage, undertake and respond to learner and stakeholder feedback, contributing to Maximus Training's cycle of quality improvement. 
• Participate in any staff review/performance management processes involving the identifying and meeting of training needs for self and others. 

Qualifications & Experience 
Essential: 
• Hold a minimum of a Level 3 teaching qualification (PTTLS or equivalent) and, where required, subject-specific qualifications and/or occupational knowledge/experience to support the accredited/non-accredited training (Adult Education Budget - AEB) delivery to 19+ Adults in any or some of the following subject areas (multi-disciplinary Trainers will be prioritised):
O Customer Service O Business Administration

• Level 3 Award Assessing Vocationally Related Achievement or equivalent 
Desirable 

• CTTLS 
• Level 4 Award in the Quality Assurance of Assessment Process and Practice or equivalent 
• Experience using on-line learning platforms and portfolios 
Individual Competencies

• Experience of deploying motivational strategies to develop individuals. 
• Proven experience of adult or work-based learning, teaching and assessment 
• Proven track record of delivering funded employability programmes (including accredited and non-accredited qualifications) with complex learners 
• IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams 
• A track record of managing and supporting colleagues and learners face-to-face and remotely 
• Proven track record of working with the unemployed on programmes that facilitate positive outcomes (e.g. sustainable job outcomes, further education, volunteering) 
• Ability to plan and organise own caseload and diary unsupervised 
• A strong team player 
• Excellent communication skills and experience of forging strong relationships with Internal & External Stakeholders. 
• Experience of delivering services to meet contractual and quality standards 
• Able to meet and exceed retention and achievement targets for qualifications and progression outcomes 
• Ability to manage learner numbers in line with budgets and delivery profiles 
• Excellent presentation skills 
• Reliable and capable of fulfilling the employment contract (including good sickness record) other than for legitimate disability absences agreed with the Company 
• Commitment to quality and customers 
• Training to be delivered face-to-face (at Maximus site or employer/outreach premises) and/or online (e.g. webinars) 
• To work flexibly as required, which may require some working during evenings and weekends. 
• Undertake any other tasks and responsibilities appropriate to the level of this post 
• Comply with all Maximus policies and procedures including all statutory responsibilities; including and not limited to Health & Safety, Safeguarding, Prevent and Diversity, Equity and Inclusion 
Travel Requirements

• Allocated onsite base location but willingness to travel and work across Bradford, Leeds & Huddersfield (Essential) 
• Full driving license and vehicle owner (Desirable) 

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.  Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.    We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

28,800.00

Maximum Salary

£

33,800.00

---